Lensabl has a rating of 3.8 stars from 5,775 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Lensabl most frequently mention customer service, new lenses and great job. Lensabl ranks 2nd among Eyeglasses sites.
Very good communication and the final product I received it well made.
Ann on the customer care team was super helpful and always there to help me!
It was super easy to use and so far I'm loving my old sunglasses again!
I just received my glasses and am very pleased with the results.
Everything went smoothly, but the lens quality could be improved a bit.
Glasses arrived with no issues thanks would definitely choose them again
The process was very snow. It took more that 2 month to complete my order.
After 3 weeks waiting still have not received glasses or e-mail...
I was disappointed with the company policies and lab work.
High quality, well organized, user friendly, affordable. Love my new glasses. A+
Lenses seem a little off. Maybe the blue light blocking element is making it hard for me to see.
I
Am
Thrilled!
These are great glasses. Love everything about them
Easy seem less experience. Quality lenses. Tons of options. What's not to like?
Everything was so easy and my glasses are fantastic!
My sunglasses, prescription lenses are better than the original. Love them, thanks!
It took longer than expected, but the quality is great!
Second time using Lensabl and looking forward to the third. Thanks so much.
Answer: I was not so lucky and have had a horrible experience withLensabl. After two months I'm still waiting for progressive lenses that cost over $600 and Neither my frames nor the lenses I ordered are back to me. Next time I will use a local eyewear store.
Answer: They falsely boosted about putting new lenses in existing frames (in a very short turn around like a week) not the 8 months it's been
Answer: Once your frames arrive at our lab, assuming you've provided all required Rx information, lens production is 4-7 business days on average before shipping
Answer: I purchased some really awesome vintage glasses with octagonal black plastic frames made in France, probably from the late 1960s or early 1970s. I was so excited to have them made into sunglasses. I took them to my local optical shop and was told, "I hope you didn't spend much on these because you wasted your money. No one will touch frames this old, because the plastic is so brittle it will just shatter." I was so disappointed. I tossed them in a drawer and forgot about them for a few months. Then I saw an ad for Lensabl online. I contacted them and asked if they could work with vintage frames, and the answer was "No problem!" I was nervous to send the frames in but figured I didn't have anything to lose. I just received the glasses back in the mail today (two weeks from when I mailed them in), and they are incredible! The frames were cleaned and straightened, and the new lenses are perfect. I love them so much. Thanks, Lensabl!
Answer: They clearly don't have the infrastructure set up to be in this business where each frame is a customer order. In cases like they they are not staffed with customer services that can be actually helpful which only result in wrongly made glasses. They broke my glasses and are not trying to it at all. I posted review on here before and then it just disappeared for some reason, I'm not sure if they are paying people to get rid of negative reviews.
Answer: Transitions take an upwards of 30 seconds to Transition. The weather conditions can impact the Transition time. Brighter and warmer outside conditions= transitions faster.
Answer: I am having the same experience. Took my money, lost my frames and have done nothing on refund nor damages. I filed with BBB as well. Why are they still in business is a surprise to me?How many more consumers do they need to harm before they are fined and/or shut down?
Answer: All prices are in USD ($) but we do ship to Canada as well :)
Answer: Yes all of our lenses are guaranteed or we will re-make them if any issues once you receive them back. Thanks!
Hi, Rachel!
We're thrilled to hear that you had an outstanding experience with Lensabl, and we appreciate your kind words about our high-quality, user-friendly, and affordable service. Your satisfaction is our top priority, and we're here to provide you with excellent eyewear solutions.
If you ever have any more eyewear needs or questions in the future, please don't hesitate to reach out. Thank you for choosing Lensabl, and we look forward to serving you again!