LensablReviews 6,193

I had an old pair of frames that had scratched up lenses and I wanted to update them with a new prescription. I've worn glasses most of my life and hate that I end up trashing the frames that tend to be some of the most expensive parts of my glasses! This was super easy to use, and the guide for figuring out my pupil distance was easy to follow. Will definitely use again. Received a new case with glasses cleaner solution and cloth. All within a more-than-acceptable amount of time.

This customer service person (Jayme) deserves a raise! The shipping was a bit messed up BUT not because of Lensabl... it was USPS that was mixed up... but also because of these crazy times (Coronavirus). I would recommend this company to everyone and if you were lucky enough to have the same customer service representative as I did with you in the best hands probably in the industry. I have to admit that I've been a pushy -impatient and hard to please customer at times... but Lensabl has went ABOVE AND BEYOND the normal call of duty PLUS SOME! You will be happy and satisfied if you use this company. Take it from me hard to please Customer that's very very pleased!

I purchased prescription sunglass lenses and decided to pay the premium for the polarization option.

If you choose non-polarized lenses you get to choose the darkness level of the lenses. With the polarized option you don't.

When you choose the polarization option, it doesn't state anywhere during the checkout process that the polarized lenses are not as dark as the non-polarized option (tinted lenses)

The polarized lens tints come stock and they cannot make them any darker.

So I am stuck with some sunglasses that just aren't that dark. I can even look at myself in the mirror and see my eyes through the lenses.

Lensable did offer to re-do my order and use tinted lenses instead of the polarized ones - but I would have to pay 70% of the cost.

So the first time I paid $227. They offered to re-do them for another $120.

I decided not to take them up on the offer as I don't want two pairs of sunglasses (one that I'm not happy with) that cost me almost $350

Lensabl did fine on the actual lenses. I just wish I had all the information up-front before making a purchase. Lensabl: Add more information to your website during the checkout process.

I've been wearing progressive lens for years but the last couple of pairs that I purchased at the local eye stores just didn't seem to work right and I wasn't comfortable wearing them. Consequently, I rarely wore them. Instead, I wore my single vision glasses which required me to take them off every time I wanted to see something up close. I took a chance on this online company after purchasing a Groupon. I liked the idea that I could use one of my old frames that I loved but the prescription was no longer strong enough. When my glasses arrived, I was amazed at how much better and comfortable the lens were. My single vision glasses are now back in the drawer. The staff at Lensabl did a great job and I would highly recommend them.

I first used Lensabl when I purchased my Bose Audioglasses. On that order they did a great job. The order was done in a reasonable time frame. I decided to make another purchase for the Spectacles frames. I placed this order on May 7,2020. As of June 18th, 2020, I still have not received my order. I have an online account which shows the order "arrived at lab working on it". I contacted the customer service online chat and after a few back and forth discussions, was provided a "shipping tracking number". The tracking number shows a pre shipment on June 10th, and in my last discussion told this to the representative. The Lensabl site still does not even show this tracking number on my account. I was told on my last email that the item has shipped. This is an issue to me as I feel like I am receiving inconsistent info, and I still have not received my glasses. I really would like my glasses, and at this point I feel disappointed

Since my last review someone did reach out to me and I provided a reply. As of yet I still have not been provided an updated status of my order.

Not confident that the correct prescription would have been used. I initially input the wrong one and tried to update it on the website, but it didn't seem to update. Verbally speaking to Jayme, she kept calling my prescription a "reader" Rx, but in fact it was for computer glasses.
There were several iterations with Jayme, taking about 24 hours each... she says that is the standard level of service (24 hour turnaround). I say you need to increase your level of service to something like 4 hour turnaround, especially since it is difficult to update a current order on the website.
Also, suggest you add "computer glasses" to your "reader" and "distance" choices. To me "computer glasses" don't fall in either case, so I chose "reader" because I look at it as reading the computer screen. But in fact they aren't readers.

As many others have written here, I found Lebsabl after a particularly bad experience with chain, vision-wear vendors (Visionworks, in this case). I had an old frame I loved that no one wanted to put new lenses in ("we can't guarantee they won't get broken in the process") but Lebsabl replaced them without any issues and the new lenses are quality/accurate. I will definitely be recommending Lensabl to my glasses-wearing friends and family I'm the future.