Lensabl has a rating of 3.8 stars from 5,775 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Lensabl most frequently mention customer service, new lenses and great job. Lensabl ranks 2nd among Eyeglasses sites.
I was impressed with the price, easy process, and great quality.
Not bad but slow to process... thanks... I do like my new glasses
Quick, reliable, great price. Definitely standing out from competitors.
The new lenses make me crossed eye, look great tho, and only took a few weeks
:/
Simple and fast. Very efficient. The new lenses work well. I'll come back. No doubt about it!
All went as promised... shipping, tracking and quality of work.
Took over a month for them to ship crooked, misaligned lenses. Do not use Lensabl!
I sent in frames, got back sunglasses, about 2 week turnaround. Lenses are perfect!
Very happy lenses are perfect just what I wanted quick shipping
New more comfortable lens in my favorite frames. Happy Camper.
Prescription is on point and customer service was great.
The glasses took a little long to arrive
But we're perfect when they did
Easy, painless experience! Sent in frames to be made into sunglasses. They are awesome!
Just brought them out for their first use. Lenses are super clear and I hope they will last!
Everything went smoothly. I sent in my own frames and loved this experience!
Flawless lenses seamless ordering process very happy with my new glasses
Answer: I was not so lucky and have had a horrible experience withLensabl. After two months I'm still waiting for progressive lenses that cost over $600 and Neither my frames nor the lenses I ordered are back to me. Next time I will use a local eyewear store.
Answer: They falsely boosted about putting new lenses in existing frames (in a very short turn around like a week) not the 8 months it's been
Answer: Once your frames arrive at our lab, assuming you've provided all required Rx information, lens production is 4-7 business days on average before shipping
Answer: I purchased some really awesome vintage glasses with octagonal black plastic frames made in France, probably from the late 1960s or early 1970s. I was so excited to have them made into sunglasses. I took them to my local optical shop and was told, "I hope you didn't spend much on these because you wasted your money. No one will touch frames this old, because the plastic is so brittle it will just shatter." I was so disappointed. I tossed them in a drawer and forgot about them for a few months. Then I saw an ad for Lensabl online. I contacted them and asked if they could work with vintage frames, and the answer was "No problem!" I was nervous to send the frames in but figured I didn't have anything to lose. I just received the glasses back in the mail today (two weeks from when I mailed them in), and they are incredible! The frames were cleaned and straightened, and the new lenses are perfect. I love them so much. Thanks, Lensabl!
Answer: They clearly don't have the infrastructure set up to be in this business where each frame is a customer order. In cases like they they are not staffed with customer services that can be actually helpful which only result in wrongly made glasses. They broke my glasses and are not trying to it at all. I posted review on here before and then it just disappeared for some reason, I'm not sure if they are paying people to get rid of negative reviews.
Answer: Transitions take an upwards of 30 seconds to Transition. The weather conditions can impact the Transition time. Brighter and warmer outside conditions= transitions faster.
Answer: I am having the same experience. Took my money, lost my frames and have done nothing on refund nor damages. I filed with BBB as well. Why are they still in business is a surprise to me?How many more consumers do they need to harm before they are fined and/or shut down?
Answer: All prices are in USD ($) but we do ship to Canada as well :)
Answer: Yes all of our lenses are guaranteed or we will re-make them if any issues once you receive them back. Thanks!