LensablReviews 6,217

The first pair I ordered in September 2020 had the bifocal line too high so I had to tip my chin down to see distances. This gave me a stiff neck. I sent them back.
The replacement pair I received in January 2021 were not much of an improvement. The bifocal lines are much lower, a smaller area, and placed near my nose so I have to look crossed-eyed through them to see closely. Disappointing, but I guess to be expected without an in-person fitting. I'm not going to try again. I'll have to wait until Covid is over so I can go to an optometrist.

Overall my experience was ok. Two things I would ask this company to improve.

Communication - I made an error and put progressive instead of single lens. 100% my fault. However, I had to reach out to find that out. If this company was a well oiled machine that would be the case, you would have a program in place where if something like that pops up and becomes a delay in a customers order, a phone call should be made fairly quickly to that customer.

Original boxes not shipped back - I shipped Tom Ford frames with the original Tom Ford Box + Case + Lens Wipe Brand New. That was not shipped back to me. I don't know if you know this but that's the equivalent to keeping a Gucci or Versace box. Yeah. Not ok.

In closing, this isn't the only company that offers this service. Paired with what's going on in the country and jobs being scarce, companies like this have to execute flawlessly, and that is just not the case here. Experience was "MEH" at best. Prob wouldn't use again. Thank you.

It took a full month to get my prescription Bose sunglasses, from order to receipt. In the middle there was a problem & they had to be remade. I only know that because I emailed to ask. For the first two weeks, your website showed the glasses in the earliest stage -- "at the lab," I think it was called. When your staff replied she said they'd go out in 9-10 business days. On the 9th business day I looked & the status was "complete, waiting to be shipped." On the 11th business day I looked again -- same status. So I emailed again, & was told they were shipped, "sorry if you didn't get the email." I didn't.
The glasses arrived last night & seem great, but I am not sure I'd order again.

This is the 3rd time I've used Lensabl and I'm completely satisfied with the results. I have sent them 7 pair of expensive designer glasses with scratched lenses and all have been promptly returned to me looking like new! Before I found lensabl I would retire my damaged glasses and purchase new ones, which felt so wasteful. I am thrilled with the results! The process could not be easier they make it so simple to send your glasses in and they Were back to me in less that 2 weeks! I highly recommend them!

I sent two pairs of glasses to Lensabl for lens replacement based on a new Rx. While the entire process took a couple of weeks, the one thing that I so appreciate is that Lensabl contacted me to let me know that there was quality check issue with one of my frames and they would need to start the production process again. A notification like this means a lot just so that a customer knows exactly what's going on. This is my second time using Lensabl. First time experience was great too. So I will be using Lensabl from now on to replace my Rx lens. Great job Lensabl!