LensablReviews 6,232

The first pair of lenses I received weren't correct so I shipped them back. I received excellent customer service from Alex who really worked with me to get my progressive lenses correct. Unfortunately, after returning the original pair, they sat at the lab for a month. After many emails and communication issues—some on my part, Lensabl and I connected and my glasses were redone and sent out immediately. Ultimately, I think their customer service is very responsive despite the glitches, and I would definitely order from them again. My new lenses are amazing.

I received an email from Jayme saying that my prescription was odd and they weren't sure how to proceed. She asked if I could send a copy of my prescription so they could make sure to get it right. After I sent the copy it was seeming to me to take a long time before I was getting my glasses, so I emailed Jayme and she let me know where I was in the process and she also let me know when they shipped. I appreciated her helping me.

So far so good! I sent in an old pair of frames that I liked but that had a very old prescription. The turnaround time was acceptable and the lenses are great so far. You can't tell there's a blue light–blocking coating just by looking, but I noticed on the first night that my eyes were less strained. It felt good to update and reuse my favorite frames.

I bought my favorite pair of frames during a trip to Tokyo a few years ago and was sad to find that my prescription had changed at my last optometrist appointment. Lensabl made updating my lenses super easy and I'm so happy with the result. Since my screen time has increased exponentially during work from home I'm so glad that I now have blue light filtering lenses, I can definitely notice a difference in my eyes feeling less fatigued at the end of the day. I also splurged on anti-fog coating to counteract that issue when wearing my mask and it's been a great help! Will definitely be recommending lensabl to friends and family!

Ridiculous. I'm a repeat customer, and this time around the service was just godawful. After ordering and shipping out my frames to them, it took them more than ONE MONTH to respond to me - and of course I had to be the one to initiate any sort of conversation in order for action to be taken. This was with their site saying no COVID delays.

$250 for what? To not have my glasses more over a month? You've lost a loyal customer because you're not even responding to my requests for you to attempt to deal with the situation.

Two of my glasses took 2 weeks longer than expected time (so that's 3 weeks), and when I did receive it yesterday, the prescriptions were not right, and my old lenses were not returned to me (I have done business with Lensabl in the past and was satisfied then, my old lenses were returned back to me too, hence I decided to use Lensabl again but am extremely disappointed this time of how long it took, and when I did get my glasses, they did not feel comfortable to wear because of the wrong prescription). Overall, I'm unsatisfied and will not be a returning customer.

My order was delayed (it took a month and a half to receive my glasses back) due to multiple lab rejections. The lenses are good quality, though, I just received them.

The lens are high quality. I had to take off one star for the delayed shipping, and they had returned a pair glasses with lens that are completely out of focus and prescription was inaccurate. However, great customer service. Although, they needed a couple specifics about why my pair wasn't working... they were able to have me resend it in to get the lens corrected, and the new ones work perfectly. I'd recommend Lensabl if you can afford to have it take between 2-3 weeks to complete and deliver. Quality, affordability, and good customer service.