LensablReviews 5,786

CHECK THE BBB SITE BEFORE CONDUCTING BUSINESS WITH THEM. They are NOT ACCREDITED and have OVER 100 COMPLAINTS FILED AGAINST THEM.
The absolute worst experience I have ever had with any online retailer. Not only did they take a month to send my glasses out, but I ended up not receiving the extra features I paid an extra $100 for.
The order was sent back to be corrected, and it has been another 3 weeks and I have yet to hear back on my order status.
My emails go unread and I am often left with no response. On the rare occasion where they do reply, it is usually in a very rude and unprofessional manner.
This is a warning to all. STEER CLEAR FROM LENSABL.

I sent my frames in to Lensabl on November 24,2020.
On 12.14.2020 Lensabl confirmed receipt of my frames.
On 12.21.2020 Lensabl maintained that they couldn't confirm my prescription.
(My prescription had been updated and was on file from another order just 30 days earlier.)
Ok my bad, I immediately sent my prescription and contacted Lensabl to confirm receipt on 12.22.2020.
They opened a ticket to investigate what the status of my frames was.
Lensabl responds reporting status saying your order will be shipped in six days.
Then six more days. And then six more days. Finally on January 12, I decide to contact Lensabl for an update and get a note that their QC found problems with the lenses and sent them back to be "reworked."

We have been nice to know without the wait.

Finally on February 2, yeah, Groundhog Day! Lensabl says the order shipped.
On February 3,2021 I finally have my glasses.

In have been a customer for about four years.
Service has progressively deteriorate and customer service is an oxymoron with Lensabl.

Since the price is at a premium, it seemed the service was worth paying for.
When you claim you will deliver – you need to live-up to your claims.
Sadly, after my two most recent experiences I no longer believe Lensabl claims nor does it seem worth the money.

Although I was initially confused by the process of sending the glasses in, once the shipping container arrived it was all smooth sailing from there. The service was terrific, the timeframe from start to finish was surprisingly short and the returned product was fantastic! The online tracker was terribly inaccurate as for more than a week it showed the same countdown in term of days, but when going through the checkout process I was expecting months not weeks and It was delivered much faster. Also the case you sent them back in is awesome. Thanks so much!

I've been a customer for a long while now. This last time that I used their services was amazing! I sent them pictures of my frames asking if they were good to use (highly recommend. It only takes a couple mins!) And they were good. I sent them out but had a last minute eye exam to update my prescription and sent them an email asking if I could send put a halt on my order and send them the new prescription and they were cool with that! Stellar and quick customer service.

I had one pair of glasses get replacement lenses through lensabl several months back and was very satisfied. This time around I had an issue with the returned product; the frames were distorted and morphed. I reached out to customer support who handled the situation relatively well. The communication was ok, could have been better. I felt like i had to reach out too many times to get answers, also the final product they returned to me, albeit much better, is not perfect. The last email i sent to the customer service rep who was dealing with me was responded by another individual. I would have liked some follow up, maybe a discount code for future lenses, and some sort of recognition of the situation.

I order my lens and Bose frame on Dec. 11. I did not receive until February 2nd. I emailed 5 times to get status updates. Only one email was returned. For over month the website status said shipping in 3 days.

When I finally received my lens the left lens polarization is way off. Any screen I look at is massively distorted. An issue I do not have with countess other pairs of polarized sun glasses. So in the end, I massively over paid - for lens that were massively late - and lens that are not correct. Complete waster of time, money.

The initial purchase and process of sending my frames in was simple enough. However, this was about the only simple part of the process. After being delivered to the lab, my frames took over a month to complete. Throughout this entire process, I never received any notifications from the company to let me know they would be delayed. Only after I emailed customer support did I receive a response promising that they would be done in a few days. Weeks later, I still had not received my frames and had not received any further updates from customer support. Once again, I had to email customer support to chase after my glasses and I was told again that my frames would be completed in a few days. The customer support agent was neither apologetic about the month-long delay or empathetic to the fact that I had been waiting so long for my glasses so that I would be able to see, and did not offer any solution other than for me to continue waiting. I finally received my frames over a month later. The construction and lenses seem fine, but the long wait and poor customer service experience left me with a bad taste.

I have used Lensabl before with good results. But this time I made the mistake of combining two jobs into one: a pair of bifocals and a pair of computer reading glasses. The frames I sent were quite different. Imagine my horror when my order came back with the bifocals in a totally unsuitable skinny frame which I intended for the computer prescription. The other, roomier frame had the computer lenses. I have contacted Lensabl and requested a remake.