Lensabl

I sent in some admittedly complicated frames to be fitted with lenses, and they did better than any doctor's office I went to in person. The packaging was immaculate and very appealing aesthetically (if that's your thing). They sent me a box to ship my glasses in, and sent them back to me good as new, without any additional charge.
That's the good; the bad is minor bit enough for me to remove a star. The tracking of my frames through the facility stalled and never updated again for well over a week. This wouldn't be a problem if it didn't tell me that it would be done in less than 6 days. It wasn't until I reached out that I was told that they were already done and would be shipped out shortly. Soon thereafter, the tracker finally changed, and a few days later I got my glasses. This is nitpicky, but I specifically ordered these for my job, so it was a little irritating to be honest. In the end, I have my frames back, they look great and see great. If they could clean up the tracking and slowdown on some of the ad emails before I've even gotten my frames back, it would've been a 5 out of 5.

Lensabl was great to send me a box to ship my frames in although it wasn't fast, it was very well done. Received my frames and new lenses in their case, well-packaged and presented. Nice job!

It has been more than a month now, and I am still waiting on my order for lense replacement on a brand new frame I purchased and sent. After waiting about two weeks or so and not hearing anything, I reached out to track my order. After a few days, someone got back to me telling me that they will have to touch base with someone who can track my order in the Lab. Another few days, and they want more time because the frames have separated from the order. I requested that they immediately put in a replacement order for the frames and gave them all the info to order them. More time goes by, and I ask for an update. Last week the order arrived in their Lab, and they will start making the lenses. They should be ready in another 5-7 days. Then they will ship. I would think that my order should not only be expedited thru the Lab but then overnighted to me. The payment for the lenses left my account on or about 8/17/22. I am still without the glasses on 9/30/22 and I don't have any recent updates telling me that they shipped. This is my second order, and may be my last unless I see some consideration other than an apology.

I found frames i loved at a good price, but due to complex prescription, they were unable to do the lenses. I found Lensabl, so i ordered just frames and placed that order as well. Understand that following eye surgery, i was unable to see without glasses and looking at 4 weeks to get any. After a month of waiting, i received an email stating that i would have to change lenses due to the Transitions coating. I replied that the trivalent lenses were necessary and was told they were not available with Transitions and the polycarbonates were. This did not seem correct. I contacted Transitions and after a few days, i was directed to their prescriber info page where i could research compatibility. Turns out, the problem was the new colors which were not compatible with ANY progressive lens of any type including polycarbonate. Armed with the info, i simply changed to the gray Transitions and finally after 2 months got the glasses. The info i used is available to all lens prescribers and manufacturers and had i done as requested, would have resulted in yet another delay. This is something that should have never happened. One should not be able to order incompatible options in the first place and the staff should have known what the actual problem was immediately. I am satisfied with the product, but the CSR's need to be better trained.

I gave 2 stars because once I got my glasses I was very happy with them. The reason I give a low rating is because they sent me my glasses FUBAR first, after a month; in that time there was a message that the QC department found a problem with the lenses and they'd have to be recut. See photo comparing the original lenses to the replacement glasses they sent first -- I've outlined the bifocal part with white tape. Then it took another month to return them; my sending several emails to answer questions, which were in the order in the first place; and finally get them back to me. I had sent them a pair of frames which were a good Rx but I wanted them as sunglasses. I wear bifocals; I'm very nearsighted. The first delivery of the glasses had the second Rx (the lesser power) floating in the middle of the lenses. They were unusable. Normally the lesser Rx goes in the lowest one-third of the frame -- not in the middle. I was amazed that they could send out a pair of bifocals like that. Who in the eyeglass industry doesn't know how bifocals should be laid out?
Update: After receiving a polite apology from what seems to be a real human being, Megan H, I've upgraded my evaluation. It seems there may be some responsible humans working at Lensabl after all. She also explained the term, segment height, which I had tried to describe in my first review. Thank you for that lesson.
(Although the attributed cause of the first pair of messed up glasses, two photos, which I did send on May 3,2023 to Shavelle, in the customer care team, still seem to remain lost in the ether and unacknowledged.)

I do NOT recommend Lensabl and would give them a negative star. I went to Lensabl to use my old frame that I liked. I have worn glasses for years and yet they managed to fill the wrong prescription for the first time ever, causing me to throw away $146 in this day and age of high inflation. This cost was for new glasses using my frames.

They give you an "option" of entering your prescription or uploading it. I entered it and then uploaded the prescription. When the glasses arrived they were wrong prescription making me dizzy. So I called and told them and they claim I entered it wrong and couple of - negatives should have been + positives. I believe I entered them correctly and no reason to believe I did it wrong. Why would they even give you an "option"? They offered me a one time 30% discount to place a new order which is bad and why would I even trust them again. Would you pay them again? I offered $50 just to get it done but they said no.

So I ended up throwing away the glasses and $146. Up to you if you want to take a chance on them but I won't ever again and won't recommend them to my family and friends. There are so many other online or in person stores to choose from with better and lower prices and options. Their transition lenses weren't good either and didn't change like my old glasses.

The process was easy because website guided me step be step. All I needed was my script. I used my own eye frames. It was nice that Lensable included shipping label to mail in my eye frames.

I compared the lens with lensabl and Jins using the same prescription. Lensabl's are much thicker, heavier, and more comfortable to wear. I really wish I didn't go with lensabl. Stay away!

Terrible company and bad customer service. Not only did they break my favorite frames that I've had for at least a decade, they weren't super apologetic when they told me about it. Their only offer of recompense was for me to pick out a new set of frames "of similar value" or send them a receipt for my frames for a refund. Since I obviously wouldn't have a receipt from that long ago (and why are they imagining people are buying frames and then turning around and sending them to lensabl for lenses? You would just buy the lenses at the same time), I picked out another set of frames. Didn't hear anything back for 3 weeks, so I emailed customer service. Turns out the lenses I picked were out of stock. WELL THANKS FOR LETTING ME KNOW. To reiterate: I had to reach out them to find out the frames were out of stock.

So I picked out another set of frames. Another 3 weeks went by. I emailed customer service again. They said my lenses would be shipped in 1 business day. It was more like 5, but okay. I finally got a pair of frames, which were okay, but the lenses are kinda crappy. The coating is too reflective so it's hard to see out of them. I doubt I'll ever wear these frames that aren't my frames anyway.

I would not recommend this company to anyone, except maybe someone I really disliked. Go to a reputable place to get your lenses updated and give these clowns a hard pass.

I think the price was decent took alot longer then I would have thought. But I'm waiting on my husband input on how he likes them. But overall I think the service was good.

I sent in two pairs of frames for new lenses. I was very careful to put the proper frame into the mailer with the lenses I wanted in each. First of all, the lab mixed the frames and put the wrong lenses in both frames. Then they broke one of my frames. They did replace the frame, but that added another month to the order. On another order, the lab changed the Rx from the opthomologist and returned a set of glasses that are unusable, following an additional delay due to "quality control". The lab also bent the nosepieces to an angle that no longer fits my face. Alex in customer service promised a 30% promo code to redo the lenses but even after 4 email requests, has failed to send me the promo code. I can only assume that Lensabl does not want to do any further business with me. I had no such problem a few yers ago the first time I used Lensabl. I am unsure what happened to your service over the past few years, but it has obviously declined in quality and customer service. I am very disappointed that I am no longer able to rely on your services.

Beware of lensable they use a third party lab where your frames are sent and the only communication they have with the lab is through email it's been more than a month now that I'm waiting for them to send my frames back because I canceled my order I would advise not to use this company all they can tell you is I'm sorry poor excuse for a company also they lost my frames in the lab and couldn't find them for over 2 weeks then when they notified me that they found them I guess my frames just sat somewhere without having anything done to them so I canceled now it's taking me a week already to get my frames back will never use them again ever