Overview
Lensabl has garnered a reputation for providing high-quality lenses and a convenient service for replacing lenses in existing frames, with many customers expressing satisfaction with the product quality and the speed of delivery. However, concerns have been raised regarding customer service responsiveness, particularly during issue resolution, as well as occasional discrepancies in prescription accuracy. While many customers appreciate the transparency and communication throughout the process, there are notable frustrations related to the handling of returns and remakes. Overall, Lensabl is viewed positively, though improvements in customer support could enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Returned my glasses to be fixed after their first botched job. Came back the same way again. Sham of a service and shouldn't be in business. Will never trust them with my glasses again.
Super easy to order, super quick completion, and the lenses are parfait; only time-consuming portion of this whole process was typing out this review.
The outset was a little challenging, but once I figured out how to do my papillary distance the process was straightforward. The turn around time upon delivery of my frames to Lensabl was 4 weeks. The new lenses are GREAT! Overall I am VERY SATISFIED!
The initial purchase and process of sending my frames in was simple enough. However, this was about the only simple part of the process. After being delivered to the lab, my frames took over a month to complete. Throughout this entire process, I never received any notifications from the company to let me know they would be delayed. Only after I emailed customer support did I receive a response promising that they would be done in a few days. Weeks later, I still had not received my frames and had not received any further updates from customer support. Once again, I had to email customer support to chase after my glasses and I was told again that my frames would be completed in a few days. The customer support agent was neither apologetic about the month-long delay or empathetic to the fact that I had been waiting so long for my glasses so that I would be able to see, and did not offer any solution other than for me to continue waiting. I finally received my frames over a month later. The construction and lenses seem fine, but the long wait and poor customer service experience left me with a bad taste.
The good:
Easy to order
Nice web site
Prepaid shipping both to and from me
You make nearly perfect lenses (at least both of mine are)
You generously reimbursed me for a broken frame
The bad:
You broke my frame
You refused to answer very simple email questions for several weeks
Most of my email questions took nearly a week before I received a response
You made bifocals instead of trifocals as specified on the order (this took nearly one month to resolve)
Total time from when I sent my old frame in for new lenses until I received the replacement new frame with the correct lenses: more than 4 months! Completely unacceptable. Good thing I had other eyeglasses to wear.
Not as expedient as stated. Wait is too long getting responses, very generic responses. Didn't get exactly what I ordered. Will not use again or recommend.
Nobody locally would make new lenses for my frames due to their brand. Lensabl had no problem with the frames and converted my old frames into new glasses. Thank You!
I decided to buy prescription goggles for my job as an RN. I I am very impressed with the quality of the lenses! The whole process was quick and easy.
Sent my 10 year old Cartier Aviator Sunglasses in for a lens replacement. They matched my original lenses perfectly and sent them back in a few weeks. Very satisfied customer.
All the details were handled in a timely manner. I was informed as each stage was initiated and completed. Satisfied with the lens and will likely be a repeat customer
The replacement lenses seem to be exceptionally good quality. I compared them to my last gasses I got from from another company and these were superior.
Had new lenses created for an existing frame. Instructions on the website were clear, communications during the process good. The delivered lenses, installed in the old frames provided, are great.
My first try at sun glasses was unsuccessful: could not wear them because the prescription was botched. The redo was somewhat better, but still with issues. Try a different vendor.
I used lensabl for 3 sunglasses and every time the results were excellent and i'm very happy. Definitely recommend to turn your old sunglasses to new.
Thanks Tariq! Let us know when you're ready for the next pair. :)
Experience was excellent. Hate the lenses. The yellow lenses are by no means sunglasses. Description is awful. Very very disappointed in my purchase. Would not recommend
Customer service is fantastic. They took care of all my questions and requests to my 100% satisfaction. I highly recommend them and will use them again.
I've ordered three lens replacement from Lensabl.com in last several years, and I have always been satisfied with the quality of the lenses, and the turnaround time for the service.
After eagerly waiting for my glasses to be delivered, imagine my surprise when 8 opened the box to find someone else's glasses. To say I am dissatisfied is an understatement.
I did not receive what I paid for. I am massively disappointed in the communication, timing and the final product. I have communicated y direct request to fix this issue.
Upgrade your vision today at lensabl.com
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi, Cheryl!
We apologize for the delays, generic responses, and the fact that you didn't receive exactly what you ordered. Your experience is important to us, and we're committed to addressing your concerns.
We understand that you had chosen Lensabl due to the unique service of putting lenses in your existing frames. We're sorry to have fallen short of your expectations.
To further discuss the issues you've faced and work towards a resolution, please reach out to our customer support team at 1-800-984-5367 or email us at Support@lensabl.com. We value your feedback and hope to have the opportunity to improve your experience in the future.
Thank you for sharing your feedback, and we appreciate your understanding as we work to better serve our customers.