Overview
Lensabl has garnered a reputation for providing high-quality lenses and a convenient service for replacing lenses in existing frames, with many customers expressing satisfaction with the product quality and the speed of delivery. However, concerns have been raised regarding customer service responsiveness, particularly during issue resolution, as well as occasional discrepancies in prescription accuracy. While many customers appreciate the transparency and communication throughout the process, there are notable frustrations related to the handling of returns and remakes. Overall, Lensabl is viewed positively, though improvements in customer support could enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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Tried for the first time to order replacement lens online. It was easy, well executed, all on schedule and at the cost I expected. Got confidence to keep ordering online with lensable.
I'm very happy with my new glasses in my old frames. They did a great job! I uploaded an old prescription by mistake & they helped me fix everything over the phone.
My glasses finally arrived and they are perfect. I was glad that they took the time to create a quality product. Just an FYI polarization and mirror add weeks to your order.
I purchased frames online but was unsure if I could get prescription lenses. This website helped me to connected my new frames with a much needed updated prescription.
The process of getting my glasses' lenses replaced with Lensabl was excellent. Straightforward, easy process, quick and good quality. Happy to have new lenses in my same frames!
Very dissatisfied with my glasses. The frames are smaller than I thought they would be. Very unhappy as I can't return them. I'll never wear them. Sucks. :(
Three glasses were NOT returned. Has been over two months. Paid to have lenses replaced not returned. No work was done. Unable to get any support on this.
I sent my own frames and to have them made into prescription sunglasses. They worked out perfectly. The shipping was fast and the service was amazing. Thank you.
Have not received my glasses. Wondering if I ever will? They were to be "rushed" - not so much. Would not choose to do business w/ this company again.
The lenses work great the return packaging, glasses case and free cleaner is a nice touch. Definitely recommend if your prescription is no longer in your favorite frames!
As good as the user expirience is pre order, once it is placed it goes into a vaccum. I was told it would ship in 7 business days. It has been 7 days total and the order still says 7 business days until it ships.
It has been in "applying coatings" for 4 days...I expirienced the same frustration with some sunglasses, and was hoping it was an isolated case, guess not. Most llikely, I will not return as a customer
Hi, Kenn!
We're genuinely sorry to hear about the communication issues and delays you've experienced. This doesn't reflect the level of service we aim to provide. Your satisfaction is important to us, and we understand your frustration.
We will do our best to address this matter and improve our communication and processing times. If you ever reconsider and decide to give us another chance, please feel free to reach out to our customer support team for assistance. We value your feedback and hope to better serve you in the future. Thank you for your patience and for bringing this to our attention.
Shopping was great. Brought 3 pairs at this point. Problem came when a frame broke.
Communication from customer service was incredible. Rhinna was extremely helpful in correcting my order for me that I placed incorrectly. My safety glasses turned out wonderfully.
Order was processed quickly and as specified. Instructions were easy to follow.
I love the look. And I can see really well. There is great coverage for my eyes. The glasses just don't fit my head. So sad because I really like them.
I am not completely satisfy with the end product, but it is acceptable. The shape of the lenses were slightly off especially around the curves. It took twice as long since the first set of lenses did not pass QA inspection and a new set was on order. This was much appreciated and felt the company took pride with their product. When I received my sunglasses, I wasn't exactly wowed by it and like I said it was acceptable and worthy of 3.5 stars.
Having said that, they did not return my original Oakley lenses. They did include the 1st set of the prescription lenses that did not pass QA inspection. When I inquire about my original lenses via email, their Lab Manager sent me their waiver that the customer agreed to. "By sending us your frames with existing lenses in them, you acknowledge that Lensabl is not liable for any damage done to the existing lenses. There are instances where your original lenses may break during the replacement process, and by sending us your frames with existing lenses, you acknowledge the risk that your lenses may get damaged and may not be returned to you."
Anyone who owned Oakley sunglasses know how easy it is to replace the lenses. The lenses are pretty robust and virtually unbreakable. I would say that is one of Oakley's best features. I have yet to break a single lens after 10+ years of ownership while swapping between lenses in excess of 20-30 times.
Therefore I downgraded the rating from 3.5 to 1 star.
Anyway, I will be taking my business to their competitors and there are plenty of them out there.
The process to replace lenses for eye glass is simple and without issue. Had glasses back to me with new prescription in 2 weeks. No need to pay extra for new frames I do not need.
I am ecstatic over my new lenses, you guys done a excellent job and even took the time to made sure that they were right. I would HIGHLY RECOMMEND yall to anyone who wishes to have services done to their glasses.
Although the shipping too a little longer than I had hoped, my goggles arrived in perfect condition and are exactly what I was looking for! I will be buying a second pair in a different color!
I'm so happy with the redo, my directions were followed totally. I do wish I had my original case back, but you guys did say not to send it, so that's my fault.
Thanks so much!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi, Lisa!
Thank you for sharing your experience with Lensabl! We're delighted to hear that your glasses arrived and that you're pleased with the quality. It's true that certain lens features like polarization and mirror coatings can add time to the order, but it's often worth the wait for the added benefits they provide. If you ever have any more eyewear needs in the future, please don't hesitate to reach out. We're here to assist you.