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Lensabl

Overview

Lensabl has garnered a reputation for providing high-quality lenses and a convenient service for replacing lenses in existing frames, with many customers expressing satisfaction with the product quality and the speed of delivery. However, concerns have been raised regarding customer service responsiveness, particularly during issue resolution, as well as occasional discrepancies in prescription accuracy. While many customers appreciate the transparency and communication throughout the process, there are notable frustrations related to the handling of returns and remakes. Overall, Lensabl is viewed positively, though improvements in customer support could enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

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5,676 reviews
+344
How would you rate Lensabl?
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Maryland
1 review
0 helpful votes
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Better vision in your favorite frames
January 17, 2021

Finally received my replacement prescription sunglasses. The world looks much better now. I placed my order and requested that Lensabl send me a shipping box during the height of COVID Christmas shipping. I placed my order in mid-NOV2019, received the shipping box just before Christmas and didn't receive my glasses until 20JAN2021. The timing was poor but the sunglasses are exactly right in spite of all the shipping delays.

Date of experience: January 17, 2021
Massachusetts
1 review
0 helpful votes
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My Experience
September 17, 2021

I ordered Transition Advatage (Phtochromatic + Polarized) lenses to replace the old Transition lenses in my glasses. I tried to find a local store where I could try these lenses to get an idea how they perform. I could not find a demo pair to do this. After reading review for Tranisition Advantage glasses, I decided to order them from Lensabl.
The lenses do what they're supposed to. My only observation is that Transition Advantage lenses don't get as dark as the regular Transition lenses. But the polorization does cut down glare. I am still undecided whether I'd opt for the darker non-polorized lenses in the future.
My other suggestion is to make UPS Next Day Delivery your primary delivery choice to avoid delays. USPS Priority Mail took 5 days to deliver since the glasses were shipped on a Friday of a holiday weekend.

Date of experience: September 17, 2021
New York
1 review
0 helpful votes
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Quick service at a great price - thank you!
November 13, 2023

I took a little while to respond to your email but received my item and am very happy with your service. I will definitely come back as a repeat customer. Thank you!

Date of experience: November 13, 2023
North Carolina
2 reviews
0 helpful votes
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My first attempt
September 9, 2020

I was able to navigate my way through the order process without needing to ask my daughter for help, so its pretty easy. Got my sunglasses yesterday. I am pleased with them.

Date of experience: September 9, 2020
California
1 review
0 helpful votes
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New Prescription Glasses
July 26, 2021

Just received my grandson's second pair of glasses and they are perfect. We have the second pair for him as he's playing football and he needs a back up just in case!

Date of experience: July 26, 2021
California
1 review
0 helpful votes
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My overall experienced was a mixed bag
May 17, 2021

I was very pleased that they carried my specialty sunglasses. I think they did their best on the website to make it easy, however, we still had to contact via the phone.

Date of experience: April 17, 2021
Maryland
1 review
0 helpful votes
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Great service
January 23, 2021

I've used Lensabl for lens replacement for at least 7 pairs of frames. They make the process so easy and convenient. Furthermore, the end product is exceptional as is the customer service.

Date of experience: January 23, 2021
New Jersey
1 review
0 helpful votes
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Horrible experience
December 19, 2020

Several months of back and forth with disjointed CSR. Lensabl screwed up the original order and we had to pay extra and wait nearly 3 months for a lousy pair of glasses

Date of experience: November 19, 2020
Illinois
1 review
0 helpful votes
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Won't use again
June 29, 2023

It took almost 2 months for delivery. Had to email customer service several times to receive update. Customer service agent was VERY rude. Needless to say, I won't use or recommend again.

Date of experience: May 30, 2023
Pennsylvania
1 review
1 helpful vote
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Terrible setvice
October 5, 2020

The lenses were made incorrectly. When I asked them to be remade, I didn't hear back from customer service for a couple weeks. Then they wanted over $150 to remake the lenses.

Lensabl attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: September 5, 2020
Massachusetts
2 reviews
0 helpful votes
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You have an amazing service
May 9, 2021

You have an amazing service. Incredible customer support. Easy to use website that deals with complex issues, making it convenient for even novices to use and navigate. Great prices! Great set of options and flexibility in the product. THE ONLY PROBLEM IS: I've had two different sets of glasses made, one after the other, the second to correct problems with my first, and I CAN'T SEE PROPERLY WITH EITHER OF THEM. So the problem could be ME. The problem could be my EYE DOCTOR. Or the problem could be the technology you are using to make glasses. I've wasted now hundreds of dollars for glasses THAT I CAN'T USE! I wont be doing business with you any longer. I will be changing eye doctors too. You absolutely need to have a guarantee that your customer can see with their new glasses or they should be able to return them at no charge! Not only do I not have glasses for added weeks of time, but I am out a lot of money. And I have no where and no one to turn to for help.

Date of experience: May 9, 2021
California
1 review
0 helpful votes
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Things Have Changed
August 10, 2023

I have purchased lenses from lensabl before and was so impressed with the quick turn around and great price. I recently decided to have my reading lenses replaced with a new Rx rather than get new frames from my doc. But this time my order took forever. There were details that needed to be added for fitting and I didn't get an email notifying me (or it went to spam). They sat there for 2 weeks til i wondered where my order was. Upon checking, i realized they needed more info. I sent it. Then it took 2 more weeks to get them done. The "status bar" on the site isn't accurate. I had to email customer service to get the status. The rep said they were done and would be in the mail soon. 4 more days pass and they finally arrive. They turned out ok. The ear was a bit bent and i had to fix myself. Overall it took a month to get the glasses back and i needed them for work. I wouldn't mind if lensabl just altered their terms of service and gave real turn around times. The price is still right, but there is no way they are able to fill orders in 2 weeks anymore (my first order was done in 2 weeks) update the status car on the site or take it down to give customers realistic expectations of turn around. In total this order took 1 month to be completed.

Lensabl attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: July 11, 2023
Florida
1 review
0 helpful votes
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RIP-OFF
July 17, 2021

My prescription was a simple one 2.75 basically for readers. But my vision is blurry with these glasses on... my temples were loose and you would think someone who worked on my glasses would have tightened them for me! Also the Oakley case i shipped them were is it? I hate the fact of you having to have a picture of me for my order because maybe that is the reason for the SHODDY WORKMANSHIP! On my glasses! OR. You have someone who totally does not know what he or she is doing! I WILL HAVE TO WARN OTHERS (B. B. B.) ABOUT YOUR COMPANY TO WARD THEM OFF FROM GETTING MESSED OVER!

Date of experience: June 17, 2021
New York
1 review
0 helpful votes
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Was skeptical, but might get another pair!
September 1, 2020

So I had frames from 5 years ago and the company, SuperDry has since stopped making frames for glasses. When my lenses cracked, I decided to get an eye exam. I was skeptical and looked at glassesUSA, EyeBuyDirect etc. And decided I love my frames too much to find a new pair, blind, on the internet, hoping they look good. The price was about the price of new frames and glasses, but I also need super high 1.74 index because of my prescription strength. It took a little while and my account still says "ready to ship" even though I have my glasses (purchased 8/9 received 8/30). They. Are. Beautiful! They actually sparkle, my frames had not so much as a piece of dust on them, and they just look and feel fabulous. I would absolutely say they're worth the price and may send my other frames in (my prescription sunglasses and my other frames for a backup pair). They were packaged well, came with a little cleaning kit, and a new collapsible case. Thanks lensabl! And thank you to Bose for partnering with them for their glasses. The reason I picked lensabl was because 1. I love my frames and 2. Bose partners with them and is reputable.

Date of experience: September 1, 2020
New York
1 review
0 helpful votes
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Above Service
June 11, 2021

My experience was great. My stoggles came back exactly how they were sent but with lens that I can see out of for the operating room. Beyond impress with the service and quality I have received

Date of experience: June 11, 2021
California
1 review
0 helpful votes
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My favorite frames, but now I can see!
August 21, 2024

I wear lined bifocals and Warby Parker only offers progressives, so Lensable was the answer I was looking for!

Date of experience: August 11, 2024
Colorado
1 review
0 helpful votes
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Great service
January 31, 2021

Easy to do, great quality, fair price. The only suggestion I would make is regarding shipping- it's kind of a pain to go to the post office and buy the right type of box to send your frames in.

Date of experience: January 31, 2021
New York
1 review
0 helpful votes
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My progressive lens not right
April 11, 2021

I need the lens adjusted. I can read when the glasses are about an inch off the bridge of my nose. It was not made correctly. Reading part of lenses need to be higher on lens. Please contact me

Lensabl attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 12, 2021
Texas
1 review
0 helpful votes
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Quick and easy replacement lenses!
October 31, 2020

To start I had a name brand frames for several years that I would wear at night since I wore contacts during the day so they were rarely worn. I was at my optometrist office and wanted to update the prescription in the lenses. She basically talked me out of it saying the frames are rolled and won't hold the lenses anymore. Of course buying new frames and lenses. I loved my old frames so much and the lenses have not fallen out after four years. I decided to look online to see who could replace the lenses in my old but still useable frames with the best deal. I stumbled across Lensabl! Their website was so easy to use and upload my prescription. Choose your options for your lenses and your ready to ship! In a few clicks I printed out a shipping label as I had a existing box but they will mail you one if you need it and was out the door. A few days later my favorite frames arrived with my updated lenses! Unboxing was fun! They ship it securely inside a fancy eye glass case and include a free cleaning kit. When I opened the case my favorite eye glasses were inside. I tried them on and perfect! It was like I could see again! They even shipped the old lenses back which I thought was pretty cool. Will definitely use them again for lens replacements! Best part I did it all online and didn't have to hassle with anyone at a store!

Date of experience: October 31, 2020
Illinois
1 review
0 helpful votes
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Sunglasses
June 7, 2021

After a second pair of frames and a long wait, I am happy with the glasses so far. I just got them last night and have not yet had a chance to use them in the sunlight.
This will be the test

Date of experience: May 8, 2021