Lensabl

I've had multiple scratch marks on my old lens and it was hard to see thru them. I had blurred images which can be very annoying. The replacement lenses look great on my frame and it's so clear.

My glasses were with Lensabl for 6 weeks. This was considerably longer than expected, and would have been much less upsetting had I received regular updates during the process. Although I could log in and view the status of my order, for a couple weeks the status said "estimated 5 business days" before the next step in the process. Actual date estimations would have been more helpful. Emails when my glasses moved through each step would have been appreciated. I did reach out to customer service a few times and they were able to give me updates within a couple days each time. However my last customer service update was 2/11 that my glasses would be shipped within a few days pending inspection, then finally 2/25 I received an automated email that my glasses did not pass quality checks and were being redone. Once my glasses finally arrived I was happy with the final product, but the lack of communication and transparency was very disappointing. I will likely look elsewhere next time and cannot in good faith recommend this service.

Easy to order, fit well, look great, great customer service. Delighted by the package logline YOU ARE GOING TO ACE THIS NOW. I look at it every day.
Wish the case was not so bulky - would really be nice to have something slimmer. And what are the 2 lenses in the case about? One of them has a sticker W/A/R/E?

This was my second order for lens put into my own frames bought overseas. Lensabl's did a fantastic job as had 2 pairs this time & progressive lens, each time coming back perfect.

I'd rather let you rate the experience, but like a lot of your customer service, it won't let me. When I initially contacted your customer support regarding my frames not charging, I was told to contact Bose. This added a significant delay as I negotiated with Bose (who rightly insisted that it was your responsibility). I had to pay to ship back your defective product. The repair was delayed because you had to wait "for Bose to send us the frame". You want me to believe that you take orders for Bose tenor frames and individually ask Bose to send you each frame? In the end it took you 4 weeks to resolve this issue (not including the initial misadventure you sent me on with Bose). By not having any phone support options, you force everyone into these delayed one way conversations. The worst part for me was the helpful Bose customer service person went out of his way to get a clearance from his supervisor to replace the frames at their expense, but I stupidly went back to you as it was your responsibility all along.

Slow service, buggy site, tracker that actively lies to you. Customer service that wastes a week of your time just to blame you. Took over a month to get my glasses back, only for the prescription to be wrong in one lens due to the site's buggy prescription input. They even subtly hint that it's broken by saying the most accurate way is to send in a photocopy of your prescription. The order tracking page said they received my glasses days before USPS actually delivered it to them. It then said "Estimated ship date in 6 days" for three whole weeks. The order page has an "Edit Prescription" button that apparently doesn't actually mean anything, because I caught the error before my glasses were being worked on and edited the prescription, but clearly it didn't mean anything since my order still came out incorrect. To add insult to injury, when my incorrect glasses came back over a full month after I placed my order, customer service wasted an entire week of my time to investigate and say it was my fault (not even properly attaching the "evidence" that it was my fault in the email). I'm just glad they didn't try to charge me full price again just to fix one lens.

I ordered glasses in May. The frames I had them made for cracked so I ordered replaement frames. The second frames cracked in the exact same spot, so I now know it is the lenses from lensabl that were not the correct size/shape and caused 2 pair of glasses to crack.

Now I am on my 3rd pair of glasses to have lenses made. I just received them and they are the WRONG prescription lenses and seem to be bifocals (which is not what I wear).

I've been trying to get these glasses for my job since MAY and I still do not have functioning lenses to wear in my safety glasses for work.

After a delay due to clarification on my prescription, the glasses were processed and delivered on time.

With my involved prescription, it can cost me $600 or more for a pair of glasses. Now, being able to buy frames and send away for lenses makes it so much more affordable.they did a nice job

Glasses originally arrived with a screw missing that I could not fix. Customer service immediately sent me a label and the glasses were quickly fixed and returned. Would definitely use Lensabl again.