Lensabl

I've had Lensabl do a set of single-vision lenses in an existing frame, and it went just fine. However, when I bought a new frame from them and had them put in bifocals, the reading lenses were oddly low-set. They re-made them, but there was some delay. I then decided to get a similar frame with progressive lenses. It took a very long time (they told me the first lenses they made didn't pass quality control), and when they arrived, the reading segment was remarkably low — practically on the edge of the lenses. Also, the edges at the top and sides didn't focus well. I had to send it back (they make the excuse that segment height can be difficult to figure out, but you'd think that between having it from my last order AND the fact that these were crazy low, they'd do a better job.) Had to send it back to them again. This time, it was done faster, and far better.

So they're reasonable for single-vision, but it takes a while for them to get anything more complex correct. Mind you, I've had progressive lenses done online by another company, and they've nailed it on the first go each time, so I don't think I'm being unreasonable in my expectations...

I ordered replacement blue light lenses back at the beginning of January. I expected around a 1-2 week turnaround time. Then it became February, and the progress tracker for this order had sat at "Ready to Ship" for over a week. So I reached out, and they told me there had been an issue with quality control checks, and the lenses had to be sent back to the start. Would have been nice to have been told this when it happened, but I was kept out of the loop. Then it became March, and nothing had changed, except that about a week ago I noticed the progress tracker had some statement to the effect of "your lenses didn't pass quality control and were sent back" below it. So I reached out again and expressed my frustration. A new customer service rep investigated, and then yet another gave me a very stock response of "We're sorry your order was delayed, processing takes 4-7 business days, yours had to be sent back because it didn't pass quality control." Well? That should have been 2 weeks, not 2 months without any contact.

On top of this? I had a very nice case I stored these glasses in. Lensabl threw that away and gave me their own, which doesn't even fit in my backpack's glasses pocket because for some reason it's triangular. So on top of a $230 lenses purchase and a 2 month wait, I know have to buy another glasses case because of some bull$#*! branding. I will not be recommending Lensabl.

It was quick and easy, when i had a question i got a quick response

I purchased the wrong lenses it seems on the site, I own that, it wasn't what I thought it would be. But now to get the problem fixed it takes 24+hrs for each email communication to happen! I email them, they email me 24 hrs later, I email them again that day and... yep you guessed it 24hrs later ill get a response. Then I send my purchase back to them to see if they can fix it. Email them when I see they have received it. 24hrs later they respond with all is as it should be nothing wrong here. Then I respond with a question about cost to upgrade that can be answered in 20seconds on a phone or chat and what is next? Another 24hrs of waiting.

Now I don't have my purchase and no idea what is going on with it. Again waiting 24 hrs for another answer or question at this point I dont know!

I purchased replacement lenses for a pair of Lindberg frames. The order process kind of went ok; the on-line app did not work. I went back and forth a couple of times on questions including how to get the segmental photo and PD. I received the frames on 5/15/20 and sent them an email on 6/23. This was the first time I had progressive lenses since cataract surgery 6 months previous. I knew it would take time to adjust and could not quite figure out what the issue was. When I did contact support their answer was the 30-day warranty expired; this was a total of 40 days total of which only 27 were working days and this during the pandemic. The next response was that I never sent in the segmental photo, the email confirming receipt of my photos by Jayme was then forwarded to Sam. I was told the best they could do was provide me a 20-30% discount. Wow! I should take the chance the second set will be any better when they had all the information the first time. The prescription is ok, the problem is where the progressive increases power on the bottom half of the glasses. Should you have any issues with their lenses, if you purchase them, count the days on your calendar exactly. Should you wonder about the delay in writing this review, it is because I have to get a new set of lenses (from someone else) since these have become completely unusable.

I've had my glasses for about 5 days and they seem to be really nice we done.

Customer support is very helpful and they helped me with every question I had.

Great quality and timely service. I would by from Lensabl again

I've had multiple scratch marks on my old lens and it was hard to see thru them. I had blurred images which can be very annoying. The replacement lenses look great on my frame and it's so clear.