LensablReviews 5,787

I was excited to break the mold in buying new lenses for my favorite old frames! Rushed my frames and new prescription off to Lensabl. Weeks pass and I mean almost 8 weeks. Slow communication between myself and Lensabl (note their site says you emails go to the end of cue if you over communicate). After about 3 weeks I am told they LOST my most favorite frames... WHAT! So they try and make up by letting me choose a frame from their list... I cool down and choose some nice looking RayBan's... Good save Lensabl... 4 weeks later after they ship overnight (Thank you again Lensabl) my glasses arrive. Oh My God... lenses as thick as old coke bottles, so thick that the temples won't close all the way! If someone at customer service had called/written and said do you want to upgrade to a thinner lense? I AM SO SO DISSAPPOINTED.

Sent them my frames and 5 weeks later received them back after being told it would take 2 weeks. They said the reason it took so long was because their quality control rejected them twice. My lenses were dark blue and were progressive. I can't use them because of the waviness in the lens view gives me headaches. Their quality control sucks and they lied to me. Never use this company.

After sending in my full prescription, Lensabl told me that they did not receive my P. D.
I sent my P. D. to them multiple times over the course of a year. When I finally was sent my glasses, I only received one of the 2 pairs I prepaid for. I have contacted them regarding this matter and have not received a response. I will never use Lensabl again

BRILLIANT service. My script is perfect, and I love the frames. I've gotten tons of compliments already. Thank you for the extra set of lenses and cleaning solution. I love that I was able to get new glasses from the comfort of my home. Lensabl is like magic!

Lensabl does customizations that I can't find anywhere else. I have very poor eyesight, and this was the only site that did wrap-around lenses with mirror/polarization in the color of my choice. It took a long time to get these done, and service updates were spotty - but those are both understandable under the circumstances (e.g., COVID work-from-home policies and such like). I will order from Lensabl again and will just have to moderate my expectations on how long something like this takes.

Lensable crafted perfect prescription lenses for my Bose Tempo glasses. Excellent, prompt, kind dialogue. I recommend this fine company, and Jayme in particular.

When I received my frames, they were broken and are now unusable. I am very disappointed as the frames were in perfect condition prior, and I just needed the prescription updated.

My order took about three weeks from shipping out my glasses to receiving back in the mail. There was a quality issue, but they expedited a new pair of lenses for me very quickly before they even shipped them out. They were very open about each step of the process, which I appreciate. I'm very impressed with my new lens, I like the cleaning kit they send it back with, I really have no complaints. I'll probably try another pair of new lenses in the future.

When I had received my old frames with my new Lensabl lenses in the mail, (I love how Lensabl packaged the frames in their shipping boxes) I was blown away. The lens were really clear and thin and I immediately started wearing them right away and couldn't take them off. I had a strong prescription so I had to get the progressive lenses. A big plus for me was that I loved how they were transparent with me about my order and informed me any issues they had with my lenses while the new lenses were in production. The issues caused a slight delay in getting my frames but I loved that Lensabl made sure that I was getting quality lenses and made sure their quality checks ensured that. After the Lensabl expedited the process and I actually got my lenses still on time. They also give a small complimentary cleaning kit with your frames and new lenses. It is so worth it.

Poor lense fit in the frames and the lenses received do not match the original contours that were provided. These were received after two quality control rejections on your part (wait tardy imho). Request for correction currently pending, stay tuned….