From the business
Get the high-quality lenses you need, in your own frames, all from the comfort of home starting at just $97. We also carry designer frames, contacts, and provide at-home vision prescription renewals.
Upgrade your vision today at lensabl.com
Lensabl Reviews Summary
Lensabl has garnered a reputation for providing high-quality lenses and a convenient service for replacing lenses in existing frames, with many customers expressing satisfaction with the product quality and the speed of delivery. However, concerns have been raised regarding customer service responsiveness, particularly during issue resolution, as well as occasional discrepancies in prescription accuracy. While many customers appreciate the transparency and communication throughout the process, there are notable frustrations related to the handling of returns and remakes. Overall, Lensabl is viewed positively, though improvements in customer support could enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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Have lenses in my glasses. However the whole process took about a month (27 days) not the approximate 2 weeks the website talks about. My tracking on my account said estimated ship date in 5 days, for 10 days in a row. This was not any faster than going to a physical store.
Enjoined the ease of the whole process… from sign up, sending in to finally receiving my glasses.
I say finally because it took longer then expected & didn't originally pass QC so the lenses were redone.
I would have appreciated an email letting me know this or some notification / reach out to me.
Once I received the glasses they were perfect so I did appreciate whatever QC process, but yea I genuinely love my lenses, love the process & will likely send my backup pair in as well to get new lenses.
You have a new customer & I'll recommend this with the caveat that communication if there is an issue kinda stinks.
I was skeptical to get my lenses online, but after
Receiving my glasses I was amazed! The prescription lenses are perfect! I will order from them again!
Lensabl was very candid in the manufacturing of the lens, even as far as telling me that the quality of the lens did not pass the quality inspection. They promptly made new lenses and shipped in reasonable time.
The frames are for my elderly father. He is so happy and can see clearly. Thank you!
I bought a pair of smart frames from razer when I received it from razer I made sure everything worked and was in the box appropriately. I then mailed the box with everything inside, which would be the 2 sets of lenses that razer send one being a blue light filter lense and a sunglasses lense, along with my charger for the frames and the frames(obviously) i maild it on on may the 5th theyre website states a 2 week turnaround, I contacted them and I kept getting the runaround. Oh your lenses failed inspection, oh it takes longer for transitions and anti reflective, when I ordered my lenses it never said anything about extra time. Well finally i just received my glasses yesterday and they didn't send back the original 2 sets of lenses or my charger, now I have a dead set of smart glasses that are useless in regards to what they are supposed to do ive emailed lensable no reply ive called razer and they don't sell the charger individually and im not spending another 200$ on frames so lensable has screwed me on that. I also payed for the green transition lenses and they don't even turn green they barely glare green. I would not buy from them again with their carelessness
So, I don't have a prescription, but my work and school life constantly requires me to be looking at screens. I will admit that the blue light glasses I got do an incredible job of keeping my eyes from feelings fatigued and strained! Additionally, I got transition lenses so that I can wear these outside while doing work, should I end up needing to do so, while also avoiding having my eyes be burned out by the sun, and I can safely say I was shocked by how fast the transition was. It took only a few seconds to start becoming sunglasses!
Additionally, I ordered a box to be shipped to me so I could send my frames to Lensabl, and the whole process took, at most, a full week for me to not only get my glasses there, but also to get them back! Very satisfied this far with my purchase. I will be returning to Lensabl in the future!
First my lenses failed QC testing, then they lost my frames, then they asked me to help locate a replacement set. My order status was marked complete and ready to ship within 5 days for over two months. It was nearly impossible to get meaningful updates on order status, and lensabl's no refund policy was applied even though they mangled my order. Ultimately took over three months to receive my glasses. Some of the worst customer service I have ever encountered.
Your service was great. Pricing in line with others. However, I choose the darkest sunglass lenses offered (brown) and the Level 3 tint but the lenses are quite yellow in cast and not as dark as protrayed on your website. My eyes are super sensitive to sunlight, so I'm not sure these lenses will work. Any ideas to help me out?
Outstanding prescription sunglasses by Lensabl took a little time to get them but worth the wait.
Received my frames with a fresh new case and cleaner. The lenses are so clear and no glare you almost can't tell they are there. Very satisfied and will order more.
2nd time exchanging my lenses for my designer frames. They took good care of them.
Always get emails with progress of work done, shipping status, etc.
Will send a 3rd pair soon.
I'm very happy with their quality and service overall and I have recommended 2 friends to use their services as well.
The quality of the lens seems really poor. It's not consistent throughout, and looking at different angles seems to show some non smooth places on the lens.
Excellent experience and excellent communication to include maintaining text's and emails on progress and transportation. Only Disappointment was the arms on the glasses weren't tightened they were loose.
It took longer than I thought, but the first lenses were rejected by quality control and had to be reproduced which I do appreciate. Final lenses seem great so far, no perceived difference from everyday glasses. Even came with lens cleaner, cloth, hard case, and original lenses
Great customer service. Fast shipping. What else needs to be said.
Overall, I felt I was treated well by the company, but there were some stark points that showed they have a lot of work to do when things go wrong. I sent my pair in and waited ~2 weeks before emailing to see what was up. I was notified that my frames had broke during lens replacement (disappointing but understandable) and that they would replace the frames at no cost (woohoo!). I kept up with support throughout the process, though I was always the one who needed to initiate the discussion (I should've been notified the frames broke?). After what I believe was around 7 weeks I finally received my glasses. There was no mention of the deal I made with support to make it right.
The final product was great, and the fact they replaced the frames gets another star. However, I really can't give a recommendation based on their follow-through. I'd likely go with a company that charges $20 more next time.
I purchased two pairs of glasses- one pair of prescription sunglasses and one pair of regular prescription glasses. When I ordered them it said they would be ready to ship in about 4 business days. When 4 business days had passed, I checked my account again and it now said they would ship in 7 business days. I submitted a help ticket to fu d out what was going on. It took about 48 hours for a response, & the customer service person said they would check on the status with the lab manager. Another 48 hours later, I got another email saying one of the pairs of glasses didn't pass the quality inspection and that they would ship soon. Several days later I received a shipment notification and a tracking number. Finally today (almost 3 weeks after placing my order) my Lensabl box arrived in the mail. When I opened it, I saw that it contained the sunglasses, but not the regular glasses. Since I only got one tracking number, I'm not sure if they made a mistake and left out the other pair, or if the other pair has still not shipped. I emailed customer support and am once more waiting on answers.
As for the pair of glasses I received thus far (the prescription sunglasses), I am not happy. The frames are VERY thin and flimsy- thinner than a cheap pair of sunglasses you would get at Target. They definitely do not feel like they will hold up for any amount of time & they look very cheap as well.
I would not recommend Lensabl.
Great job overall except there was a distinct and highly visible scratch on each lens. I don't understand how these "passed" inspection. Could have been easily avoided.
Initially good, but then after I asked for and paid for a second pair, have received no confirmation of that payment and no word regarding the shipment of the second pair. So I'm a little concerned.
Product seems good but I took 2 stars away for the difficulty in communication, lack of phone, and the fact that it took over 2 months to finally get my glasses.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members