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From the business
Our mission and passion, since 1995, is to provide you with the best way to buy contact lenses - better than your eye doctor, better than big box, better than other websites. We think you’re looking for the best prices on brand name contact lenses supported by hassle-free business practices. We’ve grown and invested over the years to ensure we can meet your needs. Everyone on the team is dedicated to one thing only, your satisfaction with our service. Give us a try, you’ll be glad you did!
Lens.com Reviews Summary
The company has garnered a reputation for competitive pricing and a user-friendly ordering process, with many customers appreciating the wide selection of contact lenses and efficient customer service. Positive experiences often highlight prompt assistance in correcting orders and addressing prescription issues. However, concerns arise regarding hidden fees during checkout, shipping delays, and occasional inaccuracies in fulfilling prescriptions. While many customers express satisfaction with the overall service, the lack of transparency in pricing and the need for improved communication regarding order changes are common areas for improvement.
This summary is generated by AI, based on text from customer reviews
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Third time I've ordered. Fits my need perfectly Saved money over ordering at Drs office
Excellent service! On line form makes it easy to order the right lens. The ordered lens is packed and shipped quickly. My only complaint is the extra charge for processing the order.
Went on line, found my account, placed an order….quick and simple. Received a notice when they were on the way. We're soon delivered….quick, easy, perfect!
Website was easy to follow. It was as expected I'm a repeat customer.
Overall good, except for the extra steps that you have to take to get your rebate.
Reorder especially easy...appreciate the notice of shipment and subsequent follow-up, making sure I had received my order.
Everything was quick and easy...loved it!
So quick and easy, all done within 5 minutes.
Easy, took only minutes to complete my order.
This has been experience for sure first i didnt get my order that i paid for than we got in touch with you folks and the next day i got my order and then this morning i got a email saying i will have a another box sent to me for free, so im thankful for that and for you folks as well, i appreciate you folks
Easy to use website fast delivery and service thank you
The prescription is not working like the U.S. lens I normally buy.
It was very easy and simple to place and order and compared to anywhere else it is about half the cost. If prices remain the same I will be using Lens.com for now on.
I Never received my order after purchasing a week ago
Really like the price and service. Had to return and customer service was great a real live person. Replacement was sent timely.
Don't EVER order from Lens.com. First of all they have this rebate program which requires you to cut the boxes apart and takes between 3 and 12 months to receive (what a hassle.) Secondly, they sent me the wrong prescription and because the boxes were cut (for the rebate program) they will not accept them and replace them with my correct lenses. I'm so over it - time to find a new supplier (other places are cheaper anyway.) Avoid this company!😡
Quick, effortless and straightforward. Nothing was hard snot placing my order. It came nicely packaged and they feel great. Will order again
The price is cheaper than at my doctor's office without insurance. I got the contact lens in timely manners, and I ran out of one side of the eye lens. This is kind of an emergency order. I'm happy to get it here with the budget I have.
Excellent customer service. Very helpful. Definitely recommend for everyone.
Lens.com stayed in communication with me and followed up to make sure I received my order. When I thought it hadn't come, they were prompt in creating a ticket. Thank you!
Overall I'm very pleased with my order you guys are great thank you!
All my info was saved in their system & with basically one click I was able to reorder...Very efficient!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members