On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Our mission and passion, since 1995, is to provide you with the best way to buy contact lenses - better than your eye doctor, better than big box, better than other websites. We think you’re looking for the best prices on brand name contact lenses supported by hassle-free business practices. We’ve grown and invested over the years to ensure we can meet your needs. Everyone on the team is dedicated to one thing only, your satisfaction with our service. Give us a try, you’ll be glad you did!
Lens.com Reviews Summary
The company has garnered a reputation for competitive pricing and a user-friendly ordering process, with many customers appreciating the wide selection of contact lenses and efficient customer service. Positive experiences often highlight prompt assistance in correcting orders and addressing prescription issues. However, concerns arise regarding hidden fees during checkout, shipping delays, and occasional inaccuracies in fulfilling prescriptions. While many customers express satisfaction with the overall service, the lack of transparency in pricing and the need for improved communication regarding order changes are common areas for improvement.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
I haven't received the Contacts yet. I can revise my reading once I get them.
I place an order of two boxes of contact lenses at $61.24 per boxes. The subtotal came to $175.96...
Ordering my contacts was simple and my order was processed fast. I got my contacts in ales then a week. I will be ordering from Lens.com from now on.
Ordering my contacts was simple and my order was processed fast. I got my contacts in ales then a week. I will be ordering from Lens.com from now on.
I just have to take a pic of my Rx and pay, I know what I want so I just click on my fave contacts box, I got them in the mail sooner than other websites.
Great! Easy website. Would use again. Great responsiveness and good selection of lenses
I don't like the automatic application of the protection plan
My brand was not available any more. Website is confusing, cannot back up to look at order. Protection plan was automatically added. I don't like that.
When I received my order, it was missing a box. Once I got through to your customer service staff, the woman was very apologetic and helpful. I received the missing portion of my order within the week. Thank you
Ordering from lens.com is quick, easy and always affordable.
It was very easy to make the purchase and it was delivered before the date I was expecting!
Ordering was easy. Shipping was fairly priced. Order was shipped & received promptly. Very satisfied & I will use them again.
I received my contacts very fast. Never had a complain and I've been ordering from here for years
Did not receive full order and had to fill out a form in a difficult format. When I requested a new form in the right format I got the same email and form as the first.
Great people. Easy to work with. Incredibly friendly.
Thank you thank you thank you, I can see again! So so happy!
Wonderful service, very good quality of product, and friendly customer service experience
Third time I've ordered. Fits my need perfectly Saved money over ordering at Drs office
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members