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From the business
Our mission and passion, since 1995, is to provide you with the best way to buy contact lenses - better than your eye doctor, better than big box, better than other websites. We think you’re looking for the best prices on brand name contact lenses supported by hassle-free business practices. We’ve grown and invested over the years to ensure we can meet your needs. Everyone on the team is dedicated to one thing only, your satisfaction with our service. Give us a try, you’ll be glad you did!
Lens.com Reviews Summary
The company has garnered a reputation for competitive pricing and a user-friendly ordering process, with many customers appreciating the wide selection of contact lenses and efficient customer service. Positive experiences often highlight prompt assistance in correcting orders and addressing prescription issues. However, concerns arise regarding hidden fees during checkout, shipping delays, and occasional inaccuracies in fulfilling prescriptions. While many customers express satisfaction with the overall service, the lack of transparency in pricing and the need for improved communication regarding order changes are common areas for improvement.
This summary is generated by AI, based on text from customer reviews
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Ordering is easy and convenient but there is never a coupon for any % off or even free shipping. Inflation is crazy and lenses are not a necessity when glasses last for much longer. A little discount every so often would be appreciated by many.
New to Lens.com, I was pleased that the site was easy to navigate and my order came quickly.
Was glad Lens followed up on delivery because it was slow getting here.
I am so glad you got in touch. I am also happy that you had all the information already and check out was so easy!
Ordered without problems and received without delay!
Good customer service. The new gas permeable lenses fit great.
For the shipping and processing fees assessed, it shouldn't take a week to get your order. And on top of that, the package was ultimately delivered by USPS which seems to think packages can be crammed into your mailbox or left in the mail room. For those fees I want the package left at my front door. USPS should be the last option.
Fast and affordable, shipped to me quickly. I wish tracking was easier but other than that they did arrive timely and i will forever use this company
I wear the gas permeable contacts (hard) these don't fit properly unfortunately
Needed some contacts quick, but prescription was expired. Couldn't get into see optometrist for a month. Took the quick and simple online vision test since sight has not changed. Had a renewal and placed an order in less than half an hour. No issues, fast and straightforward.
Ordered contacts online, no hassle and great price.
Best prices around and excellent customer service. I've used them for years now and will continue to.
Needed contacts before my prescription expired, Lens.com had just what I needed at an excellent price.
Great price for just what I was looking for.
The new prescription was filled promptly and the lenses are in my eyes and I can see! What else do you need.
I was so used to purchasing expensive contacts from other retailers that when I saw lens.com price being literally half the price I decided that I would give them a try. I figured the catch would be that the shipping would be slow but nope the shipping was fast too!
You emailed me back saying you would look into it and I still received the wrong script. Please send the 1.5 and I will mail these back.
First time customer, hope these work for me. Easy so far.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members