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From the business
Our mission and passion, since 1995, is to provide you with the best way to buy contact lenses - better than your eye doctor, better than big box, better than other websites. We think you’re looking for the best prices on brand name contact lenses supported by hassle-free business practices. We’ve grown and invested over the years to ensure we can meet your needs. Everyone on the team is dedicated to one thing only, your satisfaction with our service. Give us a try, you’ll be glad you did!
Lens.com Reviews Summary
The company has garnered a reputation for competitive pricing and a user-friendly ordering process, with many customers appreciating the wide selection of contact lenses and efficient customer service. Positive experiences often highlight prompt assistance in correcting orders and addressing prescription issues. However, concerns arise regarding hidden fees during checkout, shipping delays, and occasional inaccuracies in fulfilling prescriptions. While many customers express satisfaction with the overall service, the lack of transparency in pricing and the need for improved communication regarding order changes are common areas for improvement.
This summary is generated by AI, based on text from customer reviews
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Representatives were pleasant and friendly. I would order from them again.
Great price and quick shipping. I love my contacts easy to purchase with no hassle.
The website says that satisfaction is guaranteed, but it is unclear how that applies to RGP lenses. I spoke to someone on the phone and he didn't seem to understand that RGP lenses don't come in boxes so they cannot be returned in their "original box." The lenses were delivered quickly... but I have found the strength to be higher powered than the same-prescription lenses that I got from my optometrist (for a much higher price). Someone's calibration is not quite right. I understand that we are talking about fractions of millimeters for higher powered RGP lenses --- but the difference is notable. Because the RGP lenses from Lens.com are stronger than I'm used to (even though the prescription is EXACTLY the same!), the lenses from Lens.com have made my near vision much worse -- which affects my daily living in a negative way. Price at Lens.com = great. Speed of delivery = great. Accuracy of prescription =? Seems to be different than what I got through optometrist.
It was cheaper then the other website I used and tt was easy to order the contacts I needed.
Easy to order and on time delivery. Uploaded my prescription and they validated the information.
Reordering contact lenses was fast and easy. Arrived as scheduled. If i need to speak with someone in person they are always professional and helpful. Highly recommend Lens.com
Quick service, order was completely accurate. Thank you. We are happy repeat customers.
Excellent experience. Quick service and have used this company many times.
Did not receive my contacts as they put drive instead of street and never received my product. Dealing with customer service was far from professional. I just hope whoever orders from this company gets product right away so you do not have to deal with this problem. Been a month and not solved yet
Very happy with overall service. Lenses are comfortable providing crisp clear vision.
I had a great experience my prescription was already saved so I ordered my contacts in less than 5 minutes and they got here fairly quick too. I will continue to use lens.com
I ordered a case of contacts and it was very easy and very fast. I am satisfied and will be using again in the future.
Thanks very much. For letting me reorder my contact lens even though I hadn't been to the eye doctor in awhile. The shipping was very fast and it's nice to be able to see once again!
I ordered two left lenses with the correct prescription, but received two right lenses. Customer service corrected and awaiting the correct order.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members