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From the business
Our mission and passion, since 1995, is to provide you with the best way to buy contact lenses - better than your eye doctor, better than big box, better than other websites. We think you’re looking for the best prices on brand name contact lenses supported by hassle-free business practices. We’ve grown and invested over the years to ensure we can meet your needs. Everyone on the team is dedicated to one thing only, your satisfaction with our service. Give us a try, you’ll be glad you did!
Lens.com Reviews Summary
The company has garnered a reputation for competitive pricing and a user-friendly ordering process, with many customers appreciating the wide selection of contact lenses and efficient customer service. Positive experiences often highlight prompt assistance in correcting orders and addressing prescription issues. However, concerns arise regarding hidden fees during checkout, shipping delays, and occasional inaccuracies in fulfilling prescriptions. While many customers express satisfaction with the overall service, the lack of transparency in pricing and the need for improved communication regarding order changes are common areas for improvement.
This summary is generated by AI, based on text from customer reviews
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Wrong type of lens. As ID'd here, and mentioned in email exchange, I was suppose to get "aqua" but "Hydra" was sent. I will work to resolve. Joe
Rebate card takes way too long and is a waste of time and effort for everyone. Services fees now at $90 is nuts.
Rebate process is too slow. Just credit upfront. Thanks
It was easy to order and upload RX. Fast delivery and what I ordered. A little problem with RX but was resolved quickly.
I order from lens.com exclusively...no hassle...helpful and pleasant experience every time!
Thank you for a smooth ordering experience!
Can't ask for easier!
I bought contact lens for my baby. I live in Türkiye. I need invoice to complete custom department operations. I asked from live chat. They sent me an email, but the email contains order information and receipt. It does not contain invoice number. It is not real invoice. Because of it i can not complete my apply to take my product from custom department. I sent email to *******@lens.com 3 times. They say we will return in 24 hours but now I am at 84.hours. Live chat can not sent valid invoice and support email are not responses.
I am dissapointed because of shopped in lens.com
It was super awesome to be able to renew my Rx online. My Drs office is a good 30 mins from me so to save that time and be able to do it online was a nice surprise and super convenient!
I've been buying contacts from here for years. The refund/rebate process is rather slow, but they're fast to deliver contacts.
Can you tell me how I can access my $70 mail-in rebate, nothing came with the package.
Lens.com shows you a less expensive price when you are choosing your box but then when you check out they add on a bunch of fees!
Great prices. I was able to easily navigate and find what I needed to order.
Very simple to click and reorder have done so 3 times since the original order. Thank you!
Received them one day, later than my email has stated.
I did get correct contact lenses, Hi Everett took a little longer than I had anticipated. The last time I ordered I believe I received them and more in a more timely manner.?
Ordered my prescription online and got it within a week. Great service
I have used this company for the past few years to obtain my contact lens. It has always been a great experience.
I was so wondering that I had wrong lens. However, I get the right lens.
Very affordable and great quality of lenses definitely buying from lens.com from here on
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members