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From the business
Our mission and passion, since 1995, is to provide you with the best way to buy contact lenses - better than your eye doctor, better than big box, better than other websites. We think you’re looking for the best prices on brand name contact lenses supported by hassle-free business practices. We’ve grown and invested over the years to ensure we can meet your needs. Everyone on the team is dedicated to one thing only, your satisfaction with our service. Give us a try, you’ll be glad you did!
Lens.com Reviews Summary
The company has garnered a reputation for competitive pricing and a user-friendly ordering process, with many customers appreciating the wide selection of contact lenses and efficient customer service. Positive experiences often highlight prompt assistance in correcting orders and addressing prescription issues. However, concerns arise regarding hidden fees during checkout, shipping delays, and occasional inaccuracies in fulfilling prescriptions. While many customers express satisfaction with the overall service, the lack of transparency in pricing and the need for improved communication regarding order changes are common areas for improvement.
This summary is generated by AI, based on text from customer reviews
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I tried to order three times and it kept saying the order would not go through. Then when the order didn't go through it charged me three times so it's been a mess with trying to get money back and everything cleared up.
When I ordered the last time, I was supposed to receive a rebate for $35. It was never received.
Easy ordering on line. The delivery of the lenses was slower than I expected.
The lenses were delivered successfuly. They were perfect. I just feel the delivering time was too long. Hopefully they can improve this.
Easy ordering process. Easy Rebate. This is my 3rd purchase and I like how fast the delivery time is and the variety of contact choices they offer.
Cute case with the contacts. Shipping fast and easy to order
Got a good deal on lenses but took 2 weeks to get to my house
Ordering was easy. However, did not like that the fee was added on at the end. I had to click on the final price in order to see it. I might not have ordered if I had known that $30 was being added.
Easy to reorder when necessary when previous box is running low.
The easiest and fastest way to get my prescription, took the online test, got my prescription verified within minutes and was able to order my contacts immediately... The whole process was like 24 minutes
Took about a week to receive my contacts which is normally faster then other companies. The quality of my contacts are comfortable.
Easy to order. No issues. Delivery was quick.************
Good fast delivery great service very convenient. Would appreciate price be a little lower or at least offer free shopping.
Got my contacts pretty darn quick just wish I new when they would arrive that would be nice,but not bad service
It was great! Easy and fast shipping! Happy that I got my order as quickly as I did!
Great fast shipping. Easy ordering as well. I have ordered multiple times. Seamless process
Wrong type of lens. As ID'd here, and mentioned in email exchange, I was suppose to get "aqua" but "Hydra" was sent. I will work to resolve. Joe
Rebate card takes way too long and is a waste of time and effort for everyone. Services fees now at $90 is nuts.
Rebate process is too slow. Just credit upfront. Thanks
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members