On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Our mission and passion, since 1995, is to provide you with the best way to buy contact lenses - better than your eye doctor, better than big box, better than other websites. We think you’re looking for the best prices on brand name contact lenses supported by hassle-free business practices. We’ve grown and invested over the years to ensure we can meet your needs. Everyone on the team is dedicated to one thing only, your satisfaction with our service. Give us a try, you’ll be glad you did!
Lens.com Reviews Summary
The company has garnered a reputation for competitive pricing and a user-friendly ordering process, with many customers appreciating the wide selection of contact lenses and efficient customer service. Positive experiences often highlight prompt assistance in correcting orders and addressing prescription issues. However, concerns arise regarding hidden fees during checkout, shipping delays, and occasional inaccuracies in fulfilling prescriptions. While many customers express satisfaction with the overall service, the lack of transparency in pricing and the need for improved communication regarding order changes are common areas for improvement.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
My order was held, and it was extremely annoying having to call in and having to talk to someone about sending my order.
The same lenses, just less expensive-- who doesn't appreciate that? Easy to upload your Rx and have lenses shipped to your home. I'll be back.
Thank you for making reordering my contact lenses easy!
Easy to reorder my contact lens prescription! Thank you!
All I did was Take pictures of my lens boxes and give my credit card number. Then, proof, I had contacts in about 10 days.
Call instead of ordering online! Ordering online is confusing but when you talk with an actual person; it's great and she was extremely helpful! My shipment arrived much sooner than expected as well!
Easy way to get contacts fast! I would recommend Lens.com to anyone - :)
I am too busy to go to an optometrist but this option allows me to repeat my subscription contact lenses without worrying I will run out of contacts. Very convenient.
I took the box out of the mailbox with ease, though I need more letter's to fill out this box.
The website was having trouble the day that I ordered. I had to try 5 times before my order went through. I persevered because I have had good experiences in the past. In the end I got the contacts that I needed at a great price. It was worth the effort.
Easy ordering and fast delivery. I'm very satisfied with the results.
You sent wrong product...you had my order form inside as correct on the order form, but the wrong product with the incorrect prescription was sent. Then I had to go through 20 minutes or more on chat to coordinate a return of the wrong product...had to take a picture, then picture I sent wasn't good enough, so asked to take another picture and send.
The prices beat anyone's and was delivered in a timely manner! Would recommend!
Great as always so I keep coming back to lens.com.
Great site, easy to navigate, good prices and good service.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members