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From the business

Our mission and passion, since 1995, is to provide you with the best way to buy contact lenses - better than your eye doctor, better than big box, better than other websites. We think you’re looking for the best prices on brand name contact lenses supported by hassle-free business practices. We’ve grown and invested over the years to ensure we can meet your needs. Everyone on the team is dedicated to one thing only, your satisfaction with our service. Give us a try, you’ll be glad you did!


lens.com
Louisiana, MO, United States
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Lens.com Reviews Summary

The company has garnered a reputation for competitive pricing and a user-friendly ordering process, with many customers appreciating the wide selection of contact lenses and efficient customer service. Positive experiences often highlight prompt assistance in correcting orders and addressing prescription issues. However, concerns arise regarding hidden fees during checkout, shipping delays, and occasional inaccuracies in fulfilling prescriptions. While many customers express satisfaction with the overall service, the lack of transparency in pricing and the need for improved communication regarding order changes are common areas for improvement.

This summary is generated by AI, based on text from customer reviews

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59,824 reviews

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North Carolina
1 review
0 helpful votes
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Quick & Easy
March 11, 2024

All my info was saved in their system & with basically one click I was able to reorder...Very efficient!

Date of experience: March 11, 2024
North Carolina
1 review
0 helpful votes
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Very easy to reorder!
March 7, 2024
Updated review

Quick and easy! I would definitely use them again!

Date of experience: March 7, 2024

Quick and easy to renew
June 22, 2022
Previous review

Quick and easy to renew

Date of experience: June 22, 2022
Arkansas
1 review
0 helpful votes
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Great Place
March 3, 2024

I chose lense.com because the place I normally choose had hiked their prices up by almost double, and refused to price match to their old prices or to anywhere else when they claim that they price match. Was thrilled to see that this place had the same types of lenses and that I could basically get three times the amount of lenses for the same price as just 6 at the other place. They also answered all my questions I had, and were super fast at delivering.

Date of experience: March 3, 2024
Connecticut
1 review
0 helpful votes
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Five stars
March 2, 2024

Very good experience. Fast response to questions. Will use again

Date of experience: March 2, 2024
Rhode Island
1 review
0 helpful votes
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Delivery
March 11, 2024

Already explained - delivery date of 5-7 days has come and gone and contacts have not been received.

Date of experience: March 1, 2024
Georgia
1 review
0 helpful votes
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I'm always skeptical about ordering online but the website is user friendly, their communication is great, I received my order promptly and it is exactly what my Doctor prescribed.

Date of experience: February 29, 2024
Arkansas
1 review
0 helpful votes
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Service good
February 29, 2024
Updated review

Good service help me a lots and fix my description contacts with my doctors everything very good 5 star

Date of experience: February 29, 2024

Hopefully fasst
February 23, 2024
Previous review

Hopefully fasst

Date of experience: February 23, 2024
Illinois
1 review
0 helpful votes
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Did not receive receipt with original order or in followup emails. Received product with additional $45 "processing" fees. For $8 more I could have bought another box of contacts. Customer Service insisted they were cheapest out there even with processing fees.

Date of experience: February 28, 2024
Virginia
1 review
0 helpful votes
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Best price
February 28, 2024

Too many sites had hidden fees that popped up only after going to the cart to purchase

Date of experience: February 28, 2024
Illinois
1 review
0 helpful votes
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Let's go with lens.com I say
February 27, 2024

Good so far saved me money with coupon and best prices to be found and shipping was promptly delivered

Date of experience: February 27, 2024
Brazil
1 review
0 helpful votes
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You cannot go wrong with lens.com. They have any contacts you might need and provide excellent after sales services, international shipping and support. Will always buy from them. Thank you!

Date of experience: February 26, 2024
Alabama
1 review
0 helpful votes
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This survey is stupid.
February 26, 2024

Well I was very happy until I was forced to write a review for this company.

Date of experience: February 26, 2024
Ohio
1 review
0 helpful votes
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Easy process
February 24, 2024

Easy simple and affordable. Found what I needed quickly, put in my prescription info and all done.

Date of experience: February 24, 2024
Ohio
1 review
0 helpful votes
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Positive experience
February 23, 2024

It was a positive experience. Loved the lenses. Would definitely recommended to a friend. Will shop more in the future

Date of experience: February 23, 2024
Alabama
1 review
0 helpful votes
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Disappointed
March 3, 2024

It says that it was delivered, but it never was and my contacts came broken

Date of experience: February 22, 2024
Virginia
1 review
0 helpful votes
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Disappointed
March 2, 2024

You state a price, then that price almost doubles. You should state the cost up front.

Date of experience: February 21, 2024
Texas
1 review
0 helpful votes
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Lens.com use to be an easy site to order contacts from but not anymore. Recently they changed their pricing process which now includes a very large processing fee coupled with a poor rebate system. They add over $100 to your contact cost in the form of a processing fee and then provide a large rebate but this rebate is outsourced by a third party company who is very slow in processing the rebates. Total time to get your rebate can be as long as 6 months. Took the rebate center two months before acknowledging receipt of my rebate request and now show it will shipped to me in 3 months. Very poor service and I'll be going elsewhere in the future.

Date of experience: February 20, 2024
Missouri
1 review
0 helpful votes
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Good
February 18, 2024

Good, easy to use website. And I could order just 1 box.just what I needed

Date of experience: February 18, 2024
Wisconsin
1 review
0 helpful votes
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Best Contacts!
February 14, 2024
Updated review

Easy to order and rapid shipping. This is my 2nd time ordering contacts from. LENS.CON and I will for sure do again when needed.

Date of experience: February 14, 2024

It would not let me submit my order through paypal...
June 19, 2021
Previous review

It would not let me submit my order through paypal and when I called he said it was because they didn't have them in stock and I needed to use a credit card. Fishy? I started my order over and then it took my paypal.

Date of experience: June 19, 2021
Kansas
1 review
0 helpful votes
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Can see again
February 14, 2024

Easy to order and professional help if needed. Thank you

Date of experience: February 14, 2024