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From the business
Our mission and passion, since 1995, is to provide you with the best way to buy contact lenses - better than your eye doctor, better than big box, better than other websites. We think you’re looking for the best prices on brand name contact lenses supported by hassle-free business practices. We’ve grown and invested over the years to ensure we can meet your needs. Everyone on the team is dedicated to one thing only, your satisfaction with our service. Give us a try, you’ll be glad you did!
Lens.com Reviews Summary
The company has garnered a reputation for competitive pricing and a user-friendly ordering process, with many customers appreciating the wide selection of contact lenses and efficient customer service. Positive experiences often highlight prompt assistance in correcting orders and addressing prescription issues. However, concerns arise regarding hidden fees during checkout, shipping delays, and occasional inaccuracies in fulfilling prescriptions. While many customers express satisfaction with the overall service, the lack of transparency in pricing and the need for improved communication regarding order changes are common areas for improvement.
This summary is generated by AI, based on text from customer reviews
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Easy. Helpful communication. Good price. Updates on shipping process.
Easy to order with quick shipping.
Good price for what I needed
I ordered once and got a reasonably priced box of contacts. We I tried to order another box they tried to charge me taxes and fees of 75% of the contacts I was ordering! When I tried to find out from their so called customer service dept why the huge increase I was told that "Everything goes up!". The contacts went up 10 dollars and the fees and taxes added another 75%, almost 100 dollars for a 40 dollar box of lenses! Unacceptable!
Crush package……………………………………………………………………………………………….
It was as expected. Simple, easy and affordable. It was as expected. Simple, easy and affordable.
My prescription was filled to perfection; I created an account (quickly and easily), uploaded my contact lens prescription in pdf format, and a few days later received my contacts.
No issues with ordering and received within six days time.
It was easy to find and shop for the product I purchased. The option to download the script was very easy and quick. However I gave 4 stars instead of 5 due to the unforeseen additional $40 processing fee on top of shipping cost at the end. The additional processing fee just is added to the total without warning. I feel the price is high just to pick up a small box of contacts and place them in a shipping box plus a $10 shipping cost on top of that. I feel if you are going to charge such a high "Processing Fee" let the consumer know while shopping and clearly itemize it when checking out. And offer Free shipping. Afterall $ 10 dollars is just to high for a small light weight box. There were no other shipping options. In conclusion the site is user friendly and confirms prescription quickly.
Rebate is a scam. Do not use this company! I ordered in August 2023 the day I received my order I mailed the upc's in. In January 2024 I emailed them that I had not received my rebate. They replied with the system is automated and nothing they can do. Since I mailed the proof of purchase there is no recourse. DO NOT USE THIS COMPANY! It's only cheaper with the rebate that you will never receive!
No products received. Order only placed yesterday and this survey arrived way too early
Ordering was difficult especially loading updated prescription.
I am going to start shopping online for my contacts much more value and you get more product.
So thankful found your site will be ordering again wearing contacts very comfortable
Thanks for sending my order so quickly. Great job.
Prompt, efficient and a excellent product. Low price.
Customer service was excellent. My lenses came in a timely manner.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members