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From the business
Our mission and passion, since 1995, is to provide you with the best way to buy contact lenses - better than your eye doctor, better than big box, better than other websites. We think you’re looking for the best prices on brand name contact lenses supported by hassle-free business practices. We’ve grown and invested over the years to ensure we can meet your needs. Everyone on the team is dedicated to one thing only, your satisfaction with our service. Give us a try, you’ll be glad you did!
Lens.com Reviews Summary
The company has garnered a reputation for competitive pricing and a user-friendly ordering process, with many customers appreciating the wide selection of contact lenses and efficient customer service. Positive experiences often highlight prompt assistance in correcting orders and addressing prescription issues. However, concerns arise regarding hidden fees during checkout, shipping delays, and occasional inaccuracies in fulfilling prescriptions. While many customers express satisfaction with the overall service, the lack of transparency in pricing and the need for improved communication regarding order changes are common areas for improvement.
This summary is generated by AI, based on text from customer reviews
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Team did not verify my perscription so one eye was wrong. They came in 6 mini boxes which are called 1 box which was confusing when i returned them and spoke with rep. The process fee was not clear when ordering. The return went well though and overall I was happy when completed. Lori
Great experience. Cheapest quick and easy purchase. Fast delivery
I ordered my usual Oasys 1-day contact lenses and they arrived fast. The price is the best I could find
Delivery took a little longer than usual. I generally have my contacts within two days. I did not get the package until 5/18/2024. Other than that no complaints. I will remain a loyal consumer.
1 box in the order arrived with the wrong prescription, but was returned/replaced with minimal difficulty and delay. It was somewhat nerve-wracking but it happens. My rebate request was still received and is processing, so no real harm done.
It was a pleasure to do business with you and it was so easy thank you
It was easy to place an order. It arrived on time which I appreciate
I will be fully satisfied if it ships out quickly, I have 2 lenses left.
My contacts were very easy to reorder. They arrived very quickly. I will definitely reorder more again soon.
Good customer service, but fees seem high. Will shop around before I need them again
Ordered and received in just a few days! Thank you.
Always a great and simple ordering experience. Great value as well
Very impressed with the entire process from start to finish, I will continue using them.
Ordering was easy! Fair market value prices and delivered towards the shorter end of quoted lead time.
Received my order in a timely manner. Very happy. Thank you!
It was received in a well placed manner and it arrived in a timely manner
Needed a pack of lens, they approved my prescription quick and shipped it in a couple days. Also customer support replied on my request of tracking number promptly. Overall good experience
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members