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From the business
Our mission and passion, since 1995, is to provide you with the best way to buy contact lenses - better than your eye doctor, better than big box, better than other websites. We think you’re looking for the best prices on brand name contact lenses supported by hassle-free business practices. We’ve grown and invested over the years to ensure we can meet your needs. Everyone on the team is dedicated to one thing only, your satisfaction with our service. Give us a try, you’ll be glad you did!
Lens.com Reviews Summary
The company has garnered a reputation for competitive pricing and a user-friendly ordering process, with many customers appreciating the wide selection of contact lenses and efficient customer service. Positive experiences often highlight prompt assistance in correcting orders and addressing prescription issues. However, concerns arise regarding hidden fees during checkout, shipping delays, and occasional inaccuracies in fulfilling prescriptions. While many customers express satisfaction with the overall service, the lack of transparency in pricing and the need for improved communication regarding order changes are common areas for improvement.
This summary is generated by AI, based on text from customer reviews
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Great pricing. Fast shipping. Responsive customer service.
Prompt delivery and follow up. Outstanding Customer Service!
I liked, my order was fast and my contacts lens is right. Thank you 😊
They are pricey, biggest turn off with them is the price point. However, I have had good luck with purchasing and shipping with this company.
Easy and user friendly. I do think the contacts i use are getting pricey however. I am trying to keep from buying more than 1 box a month because of the price.
Wrong lenses were shipped. Easy to work with on replacement
The ordering process and the review was seamless and very easy.
My experience was great! Easy to order online and received contacts within 1 week!
Always timely sightseeing experience. I love the accuracy.
As a senior citizen, I'm fixed income. I tried to find the cheapest company to supply my order. My order came to $61 approximately but yet I paid $121 due to excessive charges. That's a very large make up that's twice what I expected to pay. You need to advertise that you're gonna charge that much. I'm really shocked that your company charges Almost twice the cost have two boxes.
Thank you so much for the discount. I really appreciate it.
Never a problem when I place an order. Always arrive on time. Thanks for the additional case with each order
Not my first time - always a pleasure doing business here! Can't beat the price!
This company has great prices, and the customer service is excellent. I'll be recommending them to all my family and friends.
Easy to order. Great customer service. No issues with shipping.
Too much money to deliver one box of contact lenses. The price of the lenses seems fine but the charge for delivery was egregious
I've been ordering from Lens.com for 12 years. The contacts are perfect and cost much less than ordering through the optometrist's office and my order also arrived very quickly. Lens.com is the only place I ever get contacts.
The service was as expected. The ordering process was easy with the ability to submit my prescription via a picture.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members