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From the business
Our mission and passion, since 1995, is to provide you with the best way to buy contact lenses - better than your eye doctor, better than big box, better than other websites. We think you’re looking for the best prices on brand name contact lenses supported by hassle-free business practices. We’ve grown and invested over the years to ensure we can meet your needs. Everyone on the team is dedicated to one thing only, your satisfaction with our service. Give us a try, you’ll be glad you did!
Lens.com Reviews Summary
The company has garnered a reputation for competitive pricing and a user-friendly ordering process, with many customers appreciating the wide selection of contact lenses and efficient customer service. Positive experiences often highlight prompt assistance in correcting orders and addressing prescription issues. However, concerns arise regarding hidden fees during checkout, shipping delays, and occasional inaccuracies in fulfilling prescriptions. While many customers express satisfaction with the overall service, the lack of transparency in pricing and the need for improved communication regarding order changes are common areas for improvement.
This summary is generated by AI, based on text from customer reviews
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I can't believe I ever bought contacts anywhere else! I will forever use this site.
Fast shipping! Great price and service. Lens.com has never failed and will always be my go to for contacts. Thank you
Awesome service and great prices for my contacts. Delivery was very quick.
You have hidden fees tacked on to final amount without any explanation whatsoever. When I called for explanation they could break down what this was other than taxes. 25.00 extra never explained.
I've ordered from Lens.com a few times now and each experience has been seamless. With prices rising at my Optometrist's Office, Lens.com is my new, and much more reasonable go to!
Pricing, speedy, quality, easy! I will order again!
I highly recommend!
I Love the website simplicity and prompt delivery. Thanks a lot!
Customer service was helpful. It does take auto receive order.
Had to call in since I just wear 1 contact in right eye. They are always very courteous and eager to be of service/
Customer service is nice and polite and willing to assist as possible.
My order was flagged for incorrect prescription, but it was actually correct. Customer service took care of it. One star off for having to do an extra step of contacting customer service.
Reordering was very easy and the contacts arrived quickly.
Prices can't be beat. However the processing fee is a little disappointing, once you include that the cost is not much cheaper than other sites. Happy with quality and shipping turn around.
Ordering easy, good delivery. Don't know much else to say right now.
My order came earlier than expected! Haven't used my new prescription yet but hopefully it's good like in the past.
I received an extra box of lens (which I was charged for) and contacted Lens.com and they were very supportive and sent me a pre-paid postage to send back. Once they received the box, my account was credited.
Had to chat with a representative, other than taking a long time to reply each time it was great...
The representative was very informative,very helpful, friendly.
It was awesome, it was easy to re-order on line.
Exactly what ordering contacts should be: user friendly, quick delivery and quality products. Would highly recommend to anyone not wanting to pay through the nose for contacts at their doctor office. Just use your prescription, fill it out here and you're able to order your contacts for a fraction of the cost.
All around pleasant experience! Site is easy to navigate, and re-ordering is simple once account is already set up in the system.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members