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Our mission and passion, since 1995, is to provide you with the best way to buy contact lenses - better than your eye doctor, better than big box, better than other websites. We think you’re looking for the best prices on brand name contact lenses supported by hassle-free business practices. We’ve grown and invested over the years to ensure we can meet your needs. Everyone on the team is dedicated to one thing only, your satisfaction with our service. Give us a try, you’ll be glad you did!
Lens.com Reviews Summary
The company has garnered a reputation for competitive pricing and a user-friendly ordering process, with many customers appreciating the wide selection of contact lenses and efficient customer service. Positive experiences often highlight prompt assistance in correcting orders and addressing prescription issues. However, concerns arise regarding hidden fees during checkout, shipping delays, and occasional inaccuracies in fulfilling prescriptions. While many customers express satisfaction with the overall service, the lack of transparency in pricing and the need for improved communication regarding order changes are common areas for improvement.
This summary is generated by AI, based on text from customer reviews
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I do not understand how the price doubles with taxes and fees. The price is misleading. I have been a customer for years. This did not used to be the way it was. It's too expensive.
The "taxes and fees" have jumped up significantly. Have always been happy, but this is ridiculous. Almost $50 in taxes and fees for 2 boxes?! The 2 boxes were $64. That ALMOST DOUBLES the price of my order!
Easy to order from Lens.com. Quick turn around, the only complaint is my order was held up in Georgia for 4 days before moving on.
Very affordable. Service was awesome and fast! I will order from you again and again.
Will recommend this to my family and friends. Thanks!
Lenses came as per my order. Satisfied customer. Will order again.
I wear a daily multifocal lens and I used the prescription on the box from my optometrist's office to order contracts. The same brand (REVEAL) was not available, but it was explained online that MyDay was the same kind of contact and produced by the same company. Then, on the REVEAL box there was something called "ADD" and underneath "MED" was listed. I didn't have the option to choose that when ordering. I proceeded with the purchase, received them, worn them, and they feel great. I will ask the optometrist's office what that is, so I will know in the future.
Good experience so far! I would recommend this website to whom is interested in buying lens contact
I was on my last lens, when I was told by last company that it was going to take about 2-9 weeks to get my order. Some how the manufacturer had run out. I couldn't wait, so was very happy when I was told by your representative they lens would be here much earlier AND less cost!
I was able to order the lenses I needed, but I had to go back to my doctor because the prescription was for a discontinued model. Customer service was apparently legally unable to make the substitution. Additionally, while I was fine with the advertised and listed price for the lenses, there was NOWHERE on the site that warned that processing and handling fees would be added. It wasn't until later that I found out that I had to scroll down to see the added fees that were added on. It would have been appropriate to state that Lens Type XYZ requires a processing fee of $ABC for this, that, or the other reason. I was disappointed that Lens.com did not offer a more thorough explanation. Also--for some reason--the delivery was delayed by FedEx, who routed the lenses from Central PA back to Ohio, and then back to their destination in Eastern PA. This resulted in multiple incorrect estimated delivery dates, but the lenses finally arrived. No problems so far, and I am not expecting any.
Price is good for quality of product, but added shipping, etc.more than what I expected.?
Lens were easy to order and were delivered within a short time.
The website makes it easy to order and send in prescription!
Very helpful customer service rep when trying to order contact lens, knowing the difference between brands etc.
I am a returning customer after a bit of a hiatus. Still the same good value with a large selection of merchandise.
Contacts came fast, price is a little ridiculous. It doesn't cost that much to make them.
Site kept telling me my card was invalid. After trying again it went through because the card is good.
So, their website said 20$ a box, after rebate. 4 boxes of lenses, with tax, 200$. Plus I could get a 105$ rebate, cool. At checkout, there was a small little line, with an asterisk, adding an additional 100$ in tax recovery fees and processing charges. So, now my 20$/box lenses are 75$ a box, and once I apply for the rebate they are 50$ a box. Deceptive advertising! They worked really hard to make it look like they are the cheapest, when they are actually the same as everyone else.
Thanks for letting me know about the available rebate
I not only received my order a week early, but it came 3 days after it shipped and not even a week after I ordered! Everything was correct and the process was easy! Also, saved me $50 from buying here rather than my optometrist. Woo!
Prices were comparable and ordering was easy. Delivery was pretty quick.
I received my lenses but they don't have the blue tint so now if I drop them or they get into the white are off my eye I won't be able to see them. Why was this not an option? I thought it would be automatic.
I can't believe I ever bought contacts anywhere else! I will forever use this site.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members