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From the business
Our mission and passion, since 1995, is to provide you with the best way to buy contact lenses - better than your eye doctor, better than big box, better than other websites. We think you’re looking for the best prices on brand name contact lenses supported by hassle-free business practices. We’ve grown and invested over the years to ensure we can meet your needs. Everyone on the team is dedicated to one thing only, your satisfaction with our service. Give us a try, you’ll be glad you did!
Lens.com Reviews Summary
The company has garnered a reputation for competitive pricing and a user-friendly ordering process, with many customers appreciating the wide selection of contact lenses and efficient customer service. Positive experiences often highlight prompt assistance in correcting orders and addressing prescription issues. However, concerns arise regarding hidden fees during checkout, shipping delays, and occasional inaccuracies in fulfilling prescriptions. While many customers express satisfaction with the overall service, the lack of transparency in pricing and the need for improved communication regarding order changes are common areas for improvement.
This summary is generated by AI, based on text from customer reviews
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The process was easy and I could send a screenshot of my prescription to ensure accuracy. Contacts are excellent.
No hassle on prescription lenses they got you covered! Shipping is fast, 👀 for yourself!..
Site was easy to use and they reached out to my doctor for my prescription. Prices are excellent!
Quick and easy—just wish I had received an email that my lenses were on the way
The reorder process was very simple. I received my contacts in less than a week.
Very easy and I would order again in the future. I would recommend to others
Great product and comfortable on the eyes. I wear these often.
Great lens thank you, I love ordering from lens.com because they are fast and the lens are quality
I had a very pleasant experience with Lens.com. The entire process was smooth and efficient, with timely delivery and excellent service. I appreciate the professionalism and how everything was handled. Overall, I'm very satisfied and would highly recommend their services!
Order received within 3 days. Easy online experience for obtaining contact lenses.
Ordering lenses, updating prescriptions is an easy and effortless process. Very customer friendly.
Received lens much sooner than I expected. Faster than my Doctors office. They fit great and the price was wonderful. Will definitely order more lens of different colors.
Always ships quickly. I have been a loyal customer for several years. I just wish the company would not have to verify my prescription every quarter if my prescription is still valid. Perhaps they feel it is a security concern,
This was a great experience. The associate I spoke to was very helpful. I'm going to keep buying through lens.com!
Very efficient and quick delivery! Very very pleased with my experience.
Thanks for my order,a bit expensive,and the fact you had to dropship my order. Also at one point i could have sworn i seen 1 day shipping but didnt recieve for 4-5 days but i could be wrong. It was and has been a good experience!
Easy to choose the ones for me and easy to place the order fast
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members