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From the business
Our mission and passion, since 1995, is to provide you with the best way to buy contact lenses - better than your eye doctor, better than big box, better than other websites. We think you’re looking for the best prices on brand name contact lenses supported by hassle-free business practices. We’ve grown and invested over the years to ensure we can meet your needs. Everyone on the team is dedicated to one thing only, your satisfaction with our service. Give us a try, you’ll be glad you did!
Lens.com Reviews Summary
The company has garnered a reputation for competitive pricing and a user-friendly ordering process, with many customers appreciating the wide selection of contact lenses and efficient customer service. Positive experiences often highlight prompt assistance in correcting orders and addressing prescription issues. However, concerns arise regarding hidden fees during checkout, shipping delays, and occasional inaccuracies in fulfilling prescriptions. While many customers express satisfaction with the overall service, the lack of transparency in pricing and the need for improved communication regarding order changes are common areas for improvement.
This summary is generated by AI, based on text from customer reviews
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I was shipped the the wrong contacts but it was made correct after my call and new (correct) contacts were shipped promptly.
Great. I really recommend it! Great brands variety. Fast. Easy. I always get my lens on time. Also I got my prescription by their professionals.
Lens.com makes it so easy to reorder contacts. They send an email reminder when you are getting low with a link to the reorder site. My contacts were delivered directly to me in a few days!
Everything was super easy. I was able to upload a scan of my RX so verification was very fast. Got my order within a few days.
Quick service I'm satisfied with quality of the lenses and packaging they arrived quickly
Easy transaction. Getting my contacts from Lens.com for couple years. Good price.
Was taking care of quick very nice lady wish everyone was as nice as she was got one of my orders when she said it will come very nice
I didn't have my lens prescription to submit, so Lens took care of it. It added extra processing time to my order but still got here after a week or two, and the lenses were comfortable and had the right prescription.
From beginning to end very smooth no problems just great company to work with
Think I might have ordered the wrong box, but double checking website says they are the same contact lenses, I will find out at a later time and if not, try to reorder the infuse box versus the ultra if needed, but very thankful that they have arrived.
They save my prescription, so that makes it easy. They offer a rebate, which definitely helps!
Price and shipping and handling shock!
Their website is easy to use, the process was seamless. My contacts arrived sooner than expected. A little on the expensive side, but the service is great!
Easy navigation but those extra fees on the order are excessive and they don't break the fees down for you a little bit to see where your money's going. The fees are almost the exact cost of the product.
It came earlier than the delivery date posted & I am very grateful.
Great service and fast delivery. Quality of items are of highest material. Highly recommended
Was trying to order an extra pair of RGP through a benefit available through my insurance. Went to 2 places they recommended a neither could make the curve prescribed for my left eye. Started an internet search and found lens.com. For under $40 / lens they accepted the order on Thursday and Monday they were in the mailbox.
Very EZ and perfectly done. Have found my new supplier
Highly Recommend
You advertise extremely low prices and then add on somewhere between 30 and 50% ridiculous fees. That's the last time I ordered from lens. Com
Ordered contacts and they got here quick. Will continue to order from lens.com
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members