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From the business
Our mission and passion, since 1995, is to provide you with the best way to buy contact lenses - better than your eye doctor, better than big box, better than other websites. We think you’re looking for the best prices on brand name contact lenses supported by hassle-free business practices. We’ve grown and invested over the years to ensure we can meet your needs. Everyone on the team is dedicated to one thing only, your satisfaction with our service. Give us a try, you’ll be glad you did!
Lens.com Reviews Summary
The company has garnered a reputation for competitive pricing and a user-friendly ordering process, with many customers appreciating the wide selection of contact lenses and efficient customer service. Positive experiences often highlight prompt assistance in correcting orders and addressing prescription issues. However, concerns arise regarding hidden fees during checkout, shipping delays, and occasional inaccuracies in fulfilling prescriptions. While many customers express satisfaction with the overall service, the lack of transparency in pricing and the need for improved communication regarding order changes are common areas for improvement.
This summary is generated by AI, based on text from customer reviews
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Excellent experience thank you 😊 have an excellent evening
Good customer service, efficiency, thank you. I am happy to use lens.com year after year.
Good experience thank you very much will order from your company again
I got my order correctly and very fast!No hassles at all! Thank you!
Fast shipping, great price I'm set for a whole year thanks lens.com
The price of my new contact lenses was very good and the delivery was quick. I will definitely renew my next order with Lens.com.
Delivery on time, had the products I wanted, wearing them now!
Website explained the whole process of how to order contacts for me! And said it would come specific dates and it did! So happy.
The contact lens fit and work very well. I can see very well. I will use Lens.com again.
Fast, easy, efficient. That's all don't ask for mor.
Please
No issues ordering, shipping was a bit slower than other contact lens providers. But overall a fine experience.
This was the fastest service I have ever experienced. The price was great too.
It is an easy ordering process when using the online website.
Easy, and fast! Customer service was great when I placed the order
Always have great prices and contacts. Ordering and delivery is always hassle free.
My order was shipped out promptly. I will continue to recommend.
My contacts came within a week and the price was great. This was my second time ordering and I'll continue to order from them.
Good pricing, website, communication with the company, and product delivery experience!
My contacts arrived a lot quicker than expected. Great service.
Outstanding service. They delivered my lens very quickly. This was my second order. I am very pleased with their service and prices.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members