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From the business
Our mission and passion, since 1995, is to provide you with the best way to buy contact lenses - better than your eye doctor, better than big box, better than other websites. We think you’re looking for the best prices on brand name contact lenses supported by hassle-free business practices. We’ve grown and invested over the years to ensure we can meet your needs. Everyone on the team is dedicated to one thing only, your satisfaction with our service. Give us a try, you’ll be glad you did!
Lens.com Reviews Summary
The company has garnered a reputation for competitive pricing and a user-friendly ordering process, with many customers appreciating the wide selection of contact lenses and efficient customer service. Positive experiences often highlight prompt assistance in correcting orders and addressing prescription issues. However, concerns arise regarding hidden fees during checkout, shipping delays, and occasional inaccuracies in fulfilling prescriptions. While many customers express satisfaction with the overall service, the lack of transparency in pricing and the need for improved communication regarding order changes are common areas for improvement.
This summary is generated by AI, based on text from customer reviews
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Great customer service and fast shipping. They help me to order the right lens.
Thanks for My new Contacts! Great shipping service! Knew exactly when to expect them!
Thanks for My new Contacts! Great shipping service! Knew exactly when to expect them!
"The Dreaded Password"
The only problem I had was when my password was asked for I gave Lens. Com the one I had wrote down in my little book an I was told it was wrong
This happens lot to me alot but as for Lens.com go's never have I every had a problem they are very efficient and run the operation well. I will be doing more businesses with Lens.com
Easy and efficient way to get contacts. I recommend using this website.
I had sent an incorrect rx in.called Lens.com about. CSR was very helpful I received my order and it was correct.so thank you Lens.com for proactive and sending me the correct RX Appreciate you!
Ordering was easy and price was cheaper than other online places or through the doctors office.
My contacts were gas permerable and since many people do not wear these lenses, it took longer to get versus disposables.
Website needs improvements. I'd given up finding anyway to upload my Rx, then found a way to do it when I went to delete my order. It's part of the checkout process instead of before you begin shopping. The website structure is focused on profit-generating soft lenses that become trash after a day instead of on money-saving RGP lenses that last a year or longer, but there is a reasonable selection of RGP brands and models. Shipping cost is excessive for low weight orders that can fit in an envelope.
It was my first time ordering so I didn't know what to expect because I had bad experiences, but when I received my order, it was just perfect. It fit in my eye perfect and I've had the best experience with it. I couldn't believe what a price I got for this contact, I had been paying an astronomical price from my eye doctor. I couldn't believe the price I got and it was so easy to order it and I got it like in two weeks.
All really easy to order and good service, I even got to talk to a real person, knowledgeable and helpful…. Only concern was the price was 20% higher. I may shop around a little before next purchase,
Swift easy to place order and speedy delivery. Thank you!😊
Ilothevance.com it's so easy to get new lenses and they deliver to my porch and I am so pumped. I can see clearly now that the rain is gone
Upon ordering there was great communication concerning receipt of product.
Easy online eye exam with having to do a physical in person appt, contact prescription approved, filled and shipped quickly! Will definitely use this company again!
I have used Lens.com for many years and they are always better priced and delivered on time.
Wish they would put the actual cost for a box before checking out
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members