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From the business
Our mission and passion, since 1995, is to provide you with the best way to buy contact lenses - better than your eye doctor, better than big box, better than other websites. We think you’re looking for the best prices on brand name contact lenses supported by hassle-free business practices. We’ve grown and invested over the years to ensure we can meet your needs. Everyone on the team is dedicated to one thing only, your satisfaction with our service. Give us a try, you’ll be glad you did!
Lens.com Reviews Summary
The company has garnered a reputation for competitive pricing and a user-friendly ordering process, with many customers appreciating the wide selection of contact lenses and efficient customer service. Positive experiences often highlight prompt assistance in correcting orders and addressing prescription issues. However, concerns arise regarding hidden fees during checkout, shipping delays, and occasional inaccuracies in fulfilling prescriptions. While many customers express satisfaction with the overall service, the lack of transparency in pricing and the need for improved communication regarding order changes are common areas for improvement.
This summary is generated by AI, based on text from customer reviews
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I got the wrong lenses due to the wrong prescription and I had to send my contact lenses back and still have not received my refund
Ordered 2 sets of contacts beginning of last month. Received notice they had shipped less than a week later. After 2 weeks they hadn't arrived, do I got in touch with customer service. I was told they had been shipped but I hadn't received them. They redid the order and I received them about a week later. Thank you for making this happen for me.
Received in a timely manner and with great care. Thanks so much.
Great and easy experience. Never have had any issues receiving lenses.
Easy ordering, have used lens.com often, never disappointed
I just wasted an hour. Putting in my script, selecting my lenses etc When I got to the checkout page the total was off by several hundred dollars. (I realize I need to pay for the rebates first and get that later, but still a bunch of $ was missing) I couldn't figure it out. I spoke to a rep who was intentionally vague and just kept repeating that I need to pay full price now and get rebate later. I said I get that, but why are we off by a few hundred. Finally I asked what other fees there are. "PROCESSING" I said okay, so for this one eye, what is it, $191. Are you insane? Stop with the false advertised pricing, and wasting people's time. I'll stick to a site that charges you more, but the price they write is the price you pay. (The order number I provided is for a previous order as in this case, I certainly did not place an order)
I like how the price is low enough to keep a steady supply over the year.
Came within the designated shipping time, contacts are correct specifications and good quality.
Great price. Standard delivery. I don't like that I have to wait for my prescription verification from Lens.com doctor but other than that, very reliable site and great prices for my much needed contacts.
Great price. Standard delivery. I don't like that I have to wait for my prescription verification from Lens.com doctor but other than that, very reliable site and great prices for my much needed contacts.
It was a good experience to be able
To find what I needed and get a good price
I had a great experience placing my order and received it in a timely manner.
I was short one box on my original order, when I called to inform them, they told me it was going to be 7-10 days or so, I received my replacement box with in 5 days.
I've never done eye color changing contacts before, but we are doing a day of the dead party for work this year and I thought about doing one side of my face with paint and the other side just a normal face. The one eye contact makes my face look amazing!
I received great experience when I had to make an exchange for my contacts.
Great customer service and fast shipping. They help me to order the right lens.
Thanks for My new Contacts! Great shipping service! Knew exactly when to expect them!
Thanks for My new Contacts! Great shipping service! Knew exactly when to expect them!
"The Dreaded Password"
The only problem I had was when my password was asked for I gave Lens. Com the one I had wrote down in my little book an I was told it was wrong
This happens lot to me alot but as for Lens.com go's never have I every had a problem they are very efficient and run the operation well. I will be doing more businesses with Lens.com
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members