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From the business
Our mission and passion, since 1995, is to provide you with the best way to buy contact lenses - better than your eye doctor, better than big box, better than other websites. We think you’re looking for the best prices on brand name contact lenses supported by hassle-free business practices. We’ve grown and invested over the years to ensure we can meet your needs. Everyone on the team is dedicated to one thing only, your satisfaction with our service. Give us a try, you’ll be glad you did!
Lens.com Reviews Summary
The company has garnered a reputation for competitive pricing and a user-friendly ordering process, with many customers appreciating the wide selection of contact lenses and efficient customer service. Positive experiences often highlight prompt assistance in correcting orders and addressing prescription issues. However, concerns arise regarding hidden fees during checkout, shipping delays, and occasional inaccuracies in fulfilling prescriptions. While many customers express satisfaction with the overall service, the lack of transparency in pricing and the need for improved communication regarding order changes are common areas for improvement.
This summary is generated by AI, based on text from customer reviews
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It was pretty easy to use the order system. However, it doesn't ask till the end if you have a prescription you want to upload or to contact your doctor.
I ordered my contacts on October 10 and did not receive them until December 9.
Fast service. Order was right. I'll. Order from lens.com against n.
I like lens.com for the quality of the products at the right price. The representatives who answer the phone are polite and efficient, yet I wonder why I can't get the order properly place online. Although my prescription is up to date, twice I have been unable to simply place the order at the website. I end up calling to get it done.
The product was on time and good communication,overall excellent.
Agent referred me to shipper rather than helping. My last three otders experienced "shipping exceptions" One order had to be resent.
Got what i ordered.gas permeable hard to find
Thanks.i'll order again
Great service on my order. Fast processing time and shipping.
Completed promptly. Arrived quickly. Very good experience.
Excellent prices and service. Seamless! Will order again!
Great service. Fast shipping. Low prices. Will order again when in need of more contacts.
Discount lenses instead of hoping a customer doesn't apply or use their rebate card!
Very efficient way to get contact lenses. Also cost-effective
I have been ordering contacts for myself and my daughter, through Lens.com, for a few years. Contacts are always in stock and shipping times are as expected! They arrive on time or even early occasionally.
Very professional. ¡!¡!
The survey leaves a bit to desired. Brevity.
The price was the best I found anywhere, and the shipping time was reasonable. I would definitely purchase from Lens.com again!
I ordered two pairs of contacts I am stuck with, not useable or returnable. I was not told these would not be returnable. I was not told the prescription was not verified. They processed a non-returnable order to just take my money!
Excellent in everything. Customer service as well. Expedited delivery
The whole experience was very easy and very fast. Delivery was also fast.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members