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From the business
Our mission and passion, since 1995, is to provide you with the best way to buy contact lenses - better than your eye doctor, better than big box, better than other websites. We think you’re looking for the best prices on brand name contact lenses supported by hassle-free business practices. We’ve grown and invested over the years to ensure we can meet your needs. Everyone on the team is dedicated to one thing only, your satisfaction with our service. Give us a try, you’ll be glad you did!
Lens.com Reviews Summary
The company has garnered a reputation for competitive pricing and a user-friendly ordering process, with many customers appreciating the wide selection of contact lenses and efficient customer service. Positive experiences often highlight prompt assistance in correcting orders and addressing prescription issues. However, concerns arise regarding hidden fees during checkout, shipping delays, and occasional inaccuracies in fulfilling prescriptions. While many customers express satisfaction with the overall service, the lack of transparency in pricing and the need for improved communication regarding order changes are common areas for improvement.
This summary is generated by AI, based on text from customer reviews
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The site was very easy to find my item and order from, the prices were really reasonable & shipping was super fast. Will definitely order again
I love, love, love the $20/box price given I didn't have coverage for these! Please keep the prices down and I'll keep coming back!
I ALWAYS COMPARE CONTACT LENS COST EACH TIME I ORDER THEM AND THERE ARE NOW COMPANIES ONLINE WHO SAY THE BOX IS $16 ON GOOGLE SHOP SO YOU'LL CLICK ON THEIR SITE, THEN THEY WANT TO ADD A $20-$30 SURCHAGE\ WHEN YOU GO TO CHECK OUT. THIS PRACTICE NEEDS TO BE STOPPED AND LENS.COM NEEDS TO BE COMMENDED FOR NOT DOING THIS.
Fast service, received exactly what I ordered. I have no complaints about this service.
The price product was displayed to be mysteriously jumped up by $50-$60 once I confirmed I wanted to buy lenses! Not cool!
Easy to order. Always a quick delivery. The only thing negative is the shipping costs. For something so light, they shouldn't charge so much.
Happy with lens and company.
I received my lens quickly also
Receiverd in Timely manner but I thought I got a box which came with 6 boxes for 6 months but it only came with 3 boxes
I placed order and 2 days later I had not received a,confirmation email, so I called. The representative was very helpful and corrected a mistake with my order. They do not offer expedited shipping but thankfully my order arrived the next week.
Didn't compare prices, was introduced to Lens.com from someone, so just went with it; seems to be a little bit expensive but still reasonable; have been using it for about five years; the only thing I'd say is that delivery is slow and not always on time, a few late arrivals. Look forward to a better experience for sure. Keep up the awesome work! Rock on superstars! :D :) -i
It was pretty quick! But waiting for over a week on contacts was kinda long. But overall easy and simple!
Lens.com had the best price for my lenses and they arrived very quickly.
I have purchased my contact lenses from Lens.com for many years. Always a good experience: competitive prices, quick delivery, excellent service!
Ordering from Lens.com was fast and easy, plus had the best pricing for my contact lens! Was easy to upload my eye prescription too!
We did not receive the shipment of contact ordered in April. The lockbox they were delivered to would not open using the key. The post office was contacted. After many days of working with them a postal worker came out to get the lockbox open. The contacts were not there. Lens.Com was contacted and they immediately reshipped our order without any new charges to us. That order was received quickly. Thank you Lens.com for understanding the issue and the great customer service experience.
Great service ordered 1 day and received lens within 3 days.
A friend told me about lens.com years ago and it has actually been life changing - no exaggeration! Highly recommend to any contact wearers out there!
I received a defective contact lens batch and although understandable that I had to provide proof, it was rather extensive. I've never had issues with lenses from other providers. At the end, they provided good service but I'm not sure I would order a year supply from them again.
I was able to order my lenses way cheaper than any other places I know with no hassles. They were delivered also to me very fast
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members