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From the business
Our mission and passion, since 1995, is to provide you with the best way to buy contact lenses - better than your eye doctor, better than big box, better than other websites. We think you’re looking for the best prices on brand name contact lenses supported by hassle-free business practices. We’ve grown and invested over the years to ensure we can meet your needs. Everyone on the team is dedicated to one thing only, your satisfaction with our service. Give us a try, you’ll be glad you did!
Lens.com Reviews Summary
The company has garnered a reputation for competitive pricing and a user-friendly ordering process, with many customers appreciating the wide selection of contact lenses and efficient customer service. Positive experiences often highlight prompt assistance in correcting orders and addressing prescription issues. However, concerns arise regarding hidden fees during checkout, shipping delays, and occasional inaccuracies in fulfilling prescriptions. While many customers express satisfaction with the overall service, the lack of transparency in pricing and the need for improved communication regarding order changes are common areas for improvement.
This summary is generated by AI, based on text from customer reviews
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Very quick and easy, As promised. I always seem to wait until the last minute to order so it was a relief to have such fast and reliable service.
I got my contacts order in a timely manner…….Thank you
The process is so simple and quick, even with a prescription change!
Have used your company for years. Was easy to order. Didn't take long to get
Takes only a few minutes to upload prescription and order contacts. Received timely communication and contacts a week earlier than originally thought. Is affordable and cheaper than dr office.
Some of the best prices and selections. Excellent customer service.
Was very easy to order and did not take long at all. On time like they said.
Why not just give the customer a discount upfront instead of making them go through hoops to get a rebate?
Ordered these contacts online and received them in the time frame as expected. They feel wonderful on!
I tried to order the 2 weeks contacts instead of 1 day and the order was canceled. After calling to follow up, they said they didn't know what happened, but then a rep. Called me back to explain that the parameters for the 1 day were different than the 2 week, so they couldn't fill the perscription with the 2 week lenses. I then simply ordered the 1 day and they were sent accordingly. Good customer support. I'll be ordering lenses from them again.
Found what I needed at a decent price and they came in a good time period
As any contact wearer knows, sometimes things happen and you have to replace a lens before it's time. We ran our and our insurance won't cover more until January, but we were able to get just one box in under a week through lens.com to get us through to the new year!
Reorders should repeat, I was fortunate to have caught the error before it was shipped. Customer service was very efficient in correcting, and reporting it to her peers.
Very easy to order and quick delivery.Great selections and lots of brands to choose from.
This was a repeat purchase for me. Simple website instructions. I needed customer service to change doctors. The rep was very helpful. Easy peasy.
Easy to order. Affordable. My only concern would be the extra money for"handling and whatever fees" that don't show up during check out. Had to call for an explanation because the math wasn't adding up.
As a new customer, I ran into some snags with my order But not with lenses.com with my eye doctor. Actually, I had to have the order redone three times! But again not because of anything lenses.com did. Candy was amazing in processing and helping me find a solution. Not only was she nice, personable, friendly, and professional but she found a viable solution that worked for everyone. I would highly recommend lenses.com! Quality service and quality contacts! Thank you!
Thank you very much. I needed it asap and you delivered. 👍
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members