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From the business

Our mission and passion, since 1995, is to provide you with the best way to buy contact lenses - better than your eye doctor, better than big box, better than other websites. We think you’re looking for the best prices on brand name contact lenses supported by hassle-free business practices. We’ve grown and invested over the years to ensure we can meet your needs. Everyone on the team is dedicated to one thing only, your satisfaction with our service. Give us a try, you’ll be glad you did!


lens.com
Louisiana, MO, United States
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Lens.com Reviews Summary

The company has garnered a reputation for competitive pricing and a user-friendly ordering process, with many customers appreciating the wide selection of contact lenses and efficient customer service. Positive experiences often highlight prompt assistance in correcting orders and addressing prescription issues. However, concerns arise regarding hidden fees during checkout, shipping delays, and occasional inaccuracies in fulfilling prescriptions. While many customers express satisfaction with the overall service, the lack of transparency in pricing and the need for improved communication regarding order changes are common areas for improvement.

This summary is generated by AI, based on text from customer reviews

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59,824 reviews

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Kentucky
1 review
0 helpful votes
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Recent Order
December 11, 2024

My order was speedy and accurate. I received my new contacts right on time.

Date of experience: December 11, 2024
California
1 review
0 helpful votes
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Great customer service!
December 11, 2024

My original order was missing one box of contacts. I called right away and staff was on it. Got the missing box in a week.

Date of experience: December 11, 2024
New York
1 review
0 helpful votes
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Quick delivery
December 11, 2024

Very good. Send discounts thank you: long time customer: need discounts

Date of experience: December 11, 2024
New Jersey
1 review
0 helpful votes
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Good Price, Long Delivery
December 11, 2024
Updated review

Took almost two weeks to get to my house, There should be an option to speed up the delivery process

Date of experience: December 11, 2024

Good
April 13, 2024
Previous review

Loved the contacts. Worked out great for me and have no problem

Date of experience: April 13, 2024
Idaho
1 review
0 helpful votes
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So easy and a great price
December 11, 2024

I love that didn't have to remember a profile name and password. My order stayed in the cart for a few days while I got a copy of my rX from the eye doctor. They emailed it to me and I attached to the order easy-peasy. Really seamless process. Love it and wish every online shopping site was this easy!

Date of experience: December 11, 2024
Arizona
1 review
0 helpful votes
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Awesome!
December 10, 2024
Updated review

I re-ordered contacts from my prescription and was super easy to place. I received them in a timely manner with no problems! I'm happy with my purchase

Date of experience: December 10, 2024

Awesome customer service
May 20, 2024
Previous review

First time customer, referred by a friend. I was very impressed with the customer service given! I had to make changes to my prescription, the rep called my optometrist and got it all squared away for me. I received my contacted a few days later. I'm very happy I used lens.com

Date of experience: May 20, 2024
Pennsylvania
1 review
0 helpful votes
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The shopping experience was fine. A bit frustrating was additional $25 fee at checkout that wasn't disclosed until checkout and called "fees" and no information about what fees were and if they're always charged, etc. my order was only $45 so the fee was almost 50% more on top of the order. I had to chat an associate to learn more.

Date of experience: December 10, 2024
Massachusetts
1 review
0 helpful votes
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Easy ordering
December 9, 2024

Excellent service, quick delivery no problems at all. I have used this company for years without any incident. Totally satisfied.

Date of experience: December 9, 2024
District of Columbia
1 review
0 helpful votes
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Easy!
December 9, 2024

With rx in hand from my doctor, ordering was quick, easy, and a lot cheaper than having the eye doctor ordering them :) I will use again, if the need should arise.

Date of experience: December 9, 2024
District of Columbia
1 review
0 helpful votes
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Always great service!
December 8, 2024

My go to for contacts. Fast shipping as well. Great communication.

Date of experience: December 8, 2024
Nevada
1 review
0 helpful votes
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Great price
December 7, 2024

Good discounted price for my brand of contacts, the delivery take a couple of days and it was difficult for me to find the tracking #.

Date of experience: December 7, 2024
Georgia
1 review
0 helpful votes
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Is was an easy and helpful process with finding contact lens. The prescription was very helpful

Date of experience: December 7, 2024
North Carolina
1 review
0 helpful votes
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Thanks! Reliable source for contacts
December 7, 2024

While i have used lens.com for many years, other sites just don't compare to the simplicity. The only downside is lens.com mysterious order fee that more then doubles your order price with one box alone, and adds a painful increase if you order a lot. Even with a rebate a fee shouldn't be that high.

Date of experience: December 7, 2024
California
1 review
0 helpful votes
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Fast & Reliable
December 7, 2024

Smooth and easy I was down to one last contact and I was hoping these would come in quick enough and they came very fast! So happy

Date of experience: December 7, 2024
Illinois
1 review
0 helpful votes
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Easy Peasy
December 7, 2024

Very easy to order and timely delivery. Contacts are just what I needed. And so much cheaper than at
The store

Date of experience: December 7, 2024
Utah
1 review
0 helpful votes
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Great service
December 7, 2024

Easy to order,they had my contacts,no problem uploading my prescription

Date of experience: December 7, 2024
Texas
1 review
0 helpful votes
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Good
December 6, 2024

I always get fine service although shipping is too high. Contacts fine

Date of experience: December 6, 2024
Pennsylvania
1 review
0 helpful votes
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Daily contact
December 6, 2024

Price was the best on this site and shipping was quick. Hassle free.

Date of experience: December 6, 2024
New York
1 review
0 helpful votes
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Great experience
December 5, 2024

I have a complicated prescription so I called. They answered quickly and understood my needs. They set expectations of how long it would take. I was expecting 10 business days and my new contacts arrived in about 4. Thank you. I can see again.

Date of experience: December 5, 2024
Texas
1 review
0 helpful votes
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Persistent Customer
December 5, 2024

Easy to place order online, packing and shipping quality is great! I got in time my order. Thank you!

Date of experience: December 5, 2024