Lens.comReviews 4,585

I had to find a new place for ordering contact lenses since my other place shut down. Unlike other places, I found that contact lenses here still cost the same or slightly less overall price than my previous place despite shipping fees and processing fees. The final price is what one must compare. There is no real such thing as free shipping. Everything costs money somehow. Also, I only order two boxes of lenses a year instead of four. This company allows that in their pricing.

I have always bought my lenses from my eye doctor, but at their suggestion I looked online for cheaper prices. Just an example: my lenses are Proclear dailies, at 2 other sites they are $70+ a box for 90 days. At Lens.com, they were $72 including shipping and fees for 2 boxes! I was skeptical but had to try them. I just received my order ( originally I placed the order on a Friday and received them today, a week later) and they are the exact same as what I get from my doctor. I will never order from anyone else! Thank you!

Thought I had found the best deal for my contacts. Then I went to check out. The surprise processing fee and the shipping cost brought the price up significantly higher than other sites or equivalent if you don't mind them holding your money for 10 weeks to give you a rebate (assuming they actually give it to you). I find their tactic of making it look like they have the best pricing up front and then hitting you with additional charges on the back end deceptive. Just tell me what it costs to buy from you up front. I won't deal with a deceptive company

This site is very dishonest. Don't trust me? Try to go to their website and check the price, then do a google search of the product name. They will give you two different price with a different of $50. Also, I bought contacts from them before, and I received an email about the rebate. But the price of the link is almost double the discounted price if you do (again) a google search then click on their link. They do not value loyalty, and very dishonest with pricing. That's alone lost my business. I would not recommend anyone order from them.

I ordered my lenses from lens.com and chose "Standard FREE (5-7 Business Days)" shipping. My RX was approved in less than 1-day. However, it was 8 days before my lenses shipped and 16 days before I received them. Being fair, it was only 12 business days between the approval of my Rx and the receipt of the lenses (still well in-excess of the stated 5-7 business days).

When I contacted customer service I was told they had to order my lenses. The site did not indicate they were out of stock when I ordered, nor did I receive an email letting me know the lenses would be delayed.

I will not do business with them again.

I have used lens.com several times with no issues. I placed on order this week with standard shipping (5-7 business days). When i went online to check the status of my order there was a note that the lenses were ordered from the supplier and would be shipped out next week. So i wouldnt be receiving my lenses for 10-15 business days - double the time they state on their site. This is not acceptable. If they do not have the stock they should advise clients so they dont lose time waiting. I have had to go to another company to order and paid for expedited shipping - $25.00