On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Our mission and passion, since 1995, is to provide you with the best way to buy contact lenses - better than your eye doctor, better than big box, better than other websites. We think you’re looking for the best prices on brand name contact lenses supported by hassle-free business practices. We’ve grown and invested over the years to ensure we can meet your needs. Everyone on the team is dedicated to one thing only, your satisfaction with our service. Give us a try, you’ll be glad you did!
Lens.com Reviews Summary
The company has garnered a reputation for competitive pricing and a user-friendly ordering process, with many customers appreciating the wide selection of contact lenses and efficient customer service. Positive experiences often highlight prompt assistance in correcting orders and addressing prescription issues. However, concerns arise regarding hidden fees during checkout, shipping delays, and occasional inaccuracies in fulfilling prescriptions. While many customers express satisfaction with the overall service, the lack of transparency in pricing and the need for improved communication regarding order changes are common areas for improvement.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
My order was Awesome, the order was processed and mailed out quick. I placed my order on 3/7/2/18 and I received my order on 3/10/18 and I reside in Mississippi.
James,
Thank you for the review. I am pleased to hear that the order was processed and mailed out quickly. We strive to provide the lowest prices and best customer service. Thank you for choosing Lens.com. We appreciate your business.
Thanks
Helen J.
Manager Lens.com
I am a first-time customer ordering my contacts online. I found it simple and easy to use. My contacts were shipped quickly. A pleasant surprise to find a free contact lens case. I will be using this service again.
Tira,
Thank you for choosing Lens.com. I am pleased to hear that you found the ordering process easy to use. We strive to provide the lowest prices and best customer service. We look forward to your future order.
We appreciate your business with Lens.com
Thanks
Helen J.
Manager Lens.com
I have been purchasing my contacts from lens.com since December 2017. I only purchase one box of contacts per eye at a time. However, the first time I purchased them I received a discount and the second time I received a $15 rebate. I'm saving almost $60 each time I buy my contacts from lens.com. This doesn't include any discounts or rebates. I always receive my contacts in the mail before the estimated delivery time frame even starts. The only thing I don't like is when I filled out the rebate form, it said it would take 10-12 WEEKS (!) to receive my rebate card. (It's a preloaded credit card.) Otherwise, I have no complaints. I've even referred my boyfriend, who is trying out contacts. If he starts ordering his contacts from lens.com, he'll get $10 off his first order and I'll get a $10 credit on my account, for a future purchase of my contacts. Also, love that I was able to take a picture of my prescription with my cellphone and email it to lens.com. Verification was quick and easy.
Billie,
Thank you for the review. We strive to provide the lowest cost on your contact lenses and to provide the best customer service. We appreciate your feedback about the rebate. I am glad you were able to enjoy the benefits of the refer a friend program that we offer. We look forward to your future order. Thanks for choosing Lens.com. We appreciate your business.
Thanks
Helen J.
Manager Lens.com
Easy online ordering, my prescription was verified within 24 hours, and shipped out shortly thereafter. My only complaint it that it said they would be delivered on Saturday March 3rd but then it kept updating the delivery date until they were finally delivered on March 7th.
Destiny,
Thank you for the review. I am pleased to hear that you had an easy time ordering online and that the prescription was verified quickly. We strive to provide the lowest cost on lenses and the best customer service. Thank you for contacting
Lens.com. We appreciate your business.
Thanks
Helen J.
Manager Lens.com
This is the updated review for my previous review"Never Never Never again", After 2 weeks waiting, I STILL NOT RECEIVED ANY CHECK! The lens.com just "promised" to refund, but you will never get your refund! Please do not trust the refunding policy. After I submit my first complaints, they admitted that I did return 12 boxes not 4 boxes, they tried to lure me to delete the review. I promised to delete the review after I received the refund. I guess they just don't care any customer feedback.
Linlin,
I have reviewed your account and you are correct in stating that you sent back 12 boxes. You returned 2 boxes from a 2014 order, 6 boxes from a 2015 order, and 4 boxes from a 2017 order. We issued a refund check for the first 8 boxes due to the credit card on the account was expired. The 4 boxes from 2017, we did issue a refund to the credit card, however the refund did not go through. A refund check has been sent for the remaining 4 boxes that you returned. I apologize that you had to contact our customer service department more than once to resolve the issue. However we have contacted you back advising of the issues and the resolution. The refund checks have been mailed and you are receiving a refund for all 12 boxes that were returned. Thank you for choosing Lens.com. We appreciate your business.
Thanks
Helen J.
Manager Lens.com
Service is excellent. The price is really good. I have recommended Lens.com to other to several other people that I know.
Daniel,
Thank you for the review. We strive to provide great customer service and the lowest prices on contact lenses. Thank you for choosing Lens.com. We appreciate your business.
Thanks,
Helen J.
Manager Lens.com
They shipped them quick got them before the eta great brand fast and I dont have anything else to say but it wont let me submit with out 100 characters hope this is enough
Ordering was easy to do and I received the contacts very quickly. I was satisfied with the prices and will reorder from them again.
I uploaded my Rx and it took quite a while before it was verified and accepted but couldn't delete the old Rx which the system got confused about. I got a series of emails saying the Rx matched the order, then one that said it didn't, then one that said it did, then a notice of shipment, then a notice that the didn't Rx matched. Wow, what a kerfuffle! I also think it's lame that a customer has to fill out a rebate form separately to get a $20 rebate. In this day it should be automatically deducted from the total.
It takes 2 weeks to get contacts through your company. Thats horrible, even for basic shipping. Its 2018. The post office would have gotten it here in 4 days.
They made it easy to reorder. Customer Service was great. Prices are great.
Thank you. I will continue to order from you.
Ordering was easy, communication was great, and shipping was fast. Couldnt have been happier with everything from start to finish.
Came here to write about my saga but now after seeing the online reviews - i should have read them before buying. Got bad product (not lens. Coms fault of course) - emailed three times with no response. Posted a review on trust pilot and got an immediate call and was told they will send me new lenses. 3-1/2 weeks later with no communication, no lenses - i call and am told they will not have the lenses until the end of the month. I should have paid a few dollars more and used 1-800 as i normally do.
Be aware - - they are not a direct reseller of Coopervision (and most likely other brands of lenses). I contacted coopervision and they have no idea who lens. Com is.
I got my order really fast and I love the prices. When I received everything was correct. I will definitely be ordering from Lens.com again.
Customer service very helpful as first time my 13 year old daughter is wearing contacts. Speed up process by emailing prescription. Contacts arrived sooner than they stated, which was good, since samples from eye doctor diminished to zero on the same day package arrived. Price seemed competitive. Eye dilemma resolved,
Best prices for contacts you can ever find. As well as excellent customer service and immediate verification of perscription if you call after you submit. Recieved them days before expected delivery!
They are great! Prices were very affordable and the delivery time was great didnt have to wait too long
Thank you! Very efficient and quick! Everything was handled professionally. I will be ordering again!
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Susan,
Thank you for being a loyal customer. I am happy to hear that you had an easy time ordering and the order shipped out quickly. We strive to provide our customers with a great shopping experience.
Thank you for choosing Lens.com. We appreciate your business.
Thanks
Helen J.
Manager Lens.com