tim l.

I ordered my lenses from lens.com and chose "Standard FREE (5-7 Business Days)" shipping. My RX was approved in less than 1-day. However, it was 8 days before my lenses shipped and 16 days before I received them. Being fair, it was only 12 business days between the approval of my Rx and the receipt of the lenses (still well in-excess of the stated 5-7 business days).

When I contacted customer service I was told they had to order my lenses. The site did not indicate they were out of stock when I ordered, nor did I receive an email letting me know the lenses would be delayed.

I will not do business with them again.