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Our mission and passion, since 1995, is to provide you with the best way to buy contact lenses - better than your eye doctor, better than big box, better than other websites. We think you’re looking for the best prices on brand name contact lenses supported by hassle-free business practices. We’ve grown and invested over the years to ensure we can meet your needs. Everyone on the team is dedicated to one thing only, your satisfaction with our service. Give us a try, you’ll be glad you did!
Lens.com Reviews Summary
The company has garnered a reputation for competitive pricing and a user-friendly ordering process, with many customers appreciating the wide selection of contact lenses and efficient customer service. Positive experiences often highlight prompt assistance in correcting orders and addressing prescription issues. However, concerns arise regarding hidden fees during checkout, shipping delays, and occasional inaccuracies in fulfilling prescriptions. While many customers express satisfaction with the overall service, the lack of transparency in pricing and the need for improved communication regarding order changes are common areas for improvement.
This summary is generated by AI, based on text from customer reviews
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Great prices on contacts came quickly and product was in great shape when i recieved it. I would recommend them anytime
This website provides the best price for contact lenses. I receive them in less than a week every time, and it's all really easy. They even supply info for rebates to make that simple, too! Unless another company comes out that can beat their prices and customer service, I won't be using anyone else!
I have used Lens.com whenever I need to reorder. The Web site is easy to navigate, the prices are competitive, and the service is impeccable. Lens.com has been around for a long time -where other, similar, sites have vanished - for good reason: it is the best!
Lens.com provides quick and easy service. I would definitely recommend to others and their prices are some the cheapest I could find.
Great pricing, I will use again. They beat out a lot of competitors. I ordered online with no issues.
My title to the review says it all. I'll stick with Lens.com in the future. I called in my order using the 800 number and received excellent customer service.
I ORDERED LENSES FOR A FRIEND, DOUBLE CHECKED PRESCRIPTION, AND WHEN THEY ARRIVED THEY WERE WRONG, EVEN THOUGH THEY ARE SUPPOSE TO VERIFY THE PRESCRIPTION. I GOT AN RMA #, FILLED OUT THE RETURN FORM, AND CHECKED WRONG ITEM SHIPPED. WHEN i GOT AN EMAIL SAYING THE RECEIVED THEM AND REFUNDED EVERYTHING BUT THE SHIPPING AND PROCESSING THEY TRIED TO SAY i ORDERED THE WRONG ITEM. I WAS MADDER THAN HELL. THEY FINALLY AGREED TO REFUND THE SHIPPING AND PROCESSING BUT STILL SHORTED ME $1.00, I'LL BE CALLING BACK, THE PRINCIPAL YOU KNOW.
ON A SIDE NOTE, THE RETURN SHIPPING LABEL SAYS USPS SO THAT'S WHERE I TOOK IT, COME TO FIND OUT IT'S FED EX SMART POST WHICH ADDED ABOUT A WEEK TO THE RETURN WAITING FOR FED EX TO PICK IT UP. I THOUGHT IT GOT LOST AT THE POST OFFICE BECAUSE IT DID'NT SHOW UP ON TRACKING FOR SO LONG.
Never difficult to navigate through and all my questions are answered before I even ask them will definitely recommend
I wasn't sure what to expect but it was a very smooth process. Easy to order, fast delivery and the contacts were exactly what they should be. Great experience.
Where the heck is my order at? Order *******583 hasnt even shipped yet! Only a label has been created.
I have had no issues. This was my second time ordering. The price was different in the cart than the first time so I just initiated a chat session and the person took care of it immediately. Was delivered within a day or two. I'll continue to order.
The process was easy but it took over a week for delivery. The pricing is only a little better than other companies.
Was nervous to order but so glad i did for the price! Came much quicker than what i expected! Now i can definitely see. I will order again for sure because the prices you cant beat.
Customer service is AH-mazing! Always willing to help as well as friendly. I will always be a loyal customer with Lens.com
Thank you!
I shopped around before ordering my contact lenses and found that lens.com was the best deal for the same product by at least $50! They had good Better Business Reviews so I took a chance and ordered. I got my lenses in about a week. Everything is in great shape and I'm a satisfied customer. I've already told others to try them and I would definitely order here again.
Simple process. Good prices. Did not like the added processing fee, it initially misrepresents total actual cost when deal shopping.
When I had difficulty submitting my prescription on line I called customer service and they were very patient and accomodating. Finally got my script to them and transaction was completed within minutes and my lenses were shipped next day. Saved me over $100!
I price checked approx 5 other places before ordering with Lens.com and they were the best deal. Super easy to order from and my lenses were in my mailbox in just a couple of days.
I would suggest faster delievery insentive for shipping. Ordered last wednesday and i will not get it until the following friday over 7 days. I was trying to save money and order my contacts through Lens.com. Which I am glad I did. Normally through other vendors that I have ordered through I received within 4 days.
Howver my review for Lens.com and the price was awsome. I would order again hopfully with a faster delivery service.
The order was easy. Sent script and they got back to me the same day. Item was shipped and arrived as promised. Lowest prices I've seen so far. Would order from them next time I need lenses. Thank you!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members