Lens.comReviews 3,990

I have always bought my lenses from my eye doctor, but at their suggestion I looked online for cheaper prices. Just an example: my lenses are Proclear dailies, at 2 other sites they are $70+ a box for 90 days. At Lens.com, they were $72 including shipping and fees for 2 boxes! I was skeptical but had to try them. I just received my order ( originally I placed the order on a Friday and received them today, a week later) and they are the exact same as what I get from my doctor. I will never order from anyone else! Thank you!

Thought I had found the best deal for my contacts. Then I went to check out. The surprise processing fee and the shipping cost brought the price up significantly higher than other sites or equivalent if you don't mind them holding your money for 10 weeks to give you a rebate (assuming they actually give it to you). I find their tactic of making it look like they have the best pricing up front and then hitting you with additional charges on the back end deceptive. Just tell me what it costs to buy from you up front. I won't deal with a deceptive company

This site is very dishonest. Don't trust me? Try to go to their website and check the price, then do a google search of the product name. They will give you two different price with a different of $50. Also, I bought contacts from them before, and I received an email about the rebate. But the price of the link is almost double the discounted price if you do (again) a google search then click on their link. They do not value loyalty, and very dishonest with pricing. That's alone lost my business. I would not recommend anyone order from them.

I ordered my lenses from lens.com and chose "Standard FREE (5-7 Business Days)" shipping. My RX was approved in less than 1-day. However, it was 8 days before my lenses shipped and 16 days before I received them. Being fair, it was only 12 business days between the approval of my Rx and the receipt of the lenses (still well in-excess of the stated 5-7 business days).

When I contacted customer service I was told they had to order my lenses. The site did not indicate they were out of stock when I ordered, nor did I receive an email letting me know the lenses would be delayed.

I will not do business with them again.

I have used lens.com several times with no issues. I placed on order this week with standard shipping (5-7 business days). When i went online to check the status of my order there was a note that the lenses were ordered from the supplier and would be shipped out next week. So i wouldnt be receiving my lenses for 10-15 business days - double the time they state on their site. This is not acceptable. If they do not have the stock they should advise clients so they dont lose time waiting. I have had to go to another company to order and paid for expedited shipping - $25.00

Do not bother buying from these people, they're a mess! And do not believe all of those 5-star reviews on their site. What a joke! They MUST be fake, considering their complete incompetence and lack of professionalism, as well as low-quality, defective lenses. They actually have a B- and tons of complaints (71% negative) with the BBB, who is much more reliable than their own website, for sure! That's just 2.94 stars!

The "supervisors" are worse than the employees. One even blatantly LIED about calling me, as she had promised to do, and leaving a voicemail. 1. I had my phone with me at all times, and she did not call. 2. I had no missed calls. 3. My phone is not even set up to receive voicemails! (LIAR! BUSTED!).

Dealing with them was a complete nightmare, and I will NEVER buy from them again. Something that is quick, easy, efficient, and even pleasant with other companies is worse than surgery without anesthesia with them. HORRIBLE COMPANY! They reel you in with supposedly lower prices, but you pay for it big time with blood, sweat, tears, time, and aggravation. Keep those additional 10 years of life and don't deal with these people!

Plus, don't give them your credit card information, and if you already have... watch your account like a hawk, because I wouldn't trust them as far as I can throw them. I'll be filing a complaint with every agency that has anything to do with them as well. They should not be allowed to put customers through this hell.

Saved $10 Took over 2 weeks to process and fuffill order... Dr takes a week... got stuck with 2 day shipping charge... 10 days still not delivered by fed ex... 3 weeks into my order should have stayed with Dr... faster no hassles.

Stupidly, without reading prior customer reviews, I went with Lens.com for the large ($150) rebate on my new contact lenses. Well, that was in late December 2021 and I still haven't received the rebate here in late May 2022. There rebate scam system is ridiculous and I don't buy the covid excuse when you can process rebates with at-home employees very easily. It's called technology. They charge enough up front for the lenses, they can certainly invest in that technology.