From the business
Our mission and passion, since 1995, is to provide you with the best way to buy contact lenses - better than your eye doctor, better than big box, better than other websites. We think you’re looking for the best prices on brand name contact lenses supported by hassle-free business practices. We’ve grown and invested over the years to ensure we can meet your needs. Everyone on the team is dedicated to one thing only, your satisfaction with our service. Give us a try, you’ll be glad you did!
Lens.com Reviews Summary
The company has garnered a reputation for competitive pricing and a user-friendly ordering process, with many customers appreciating the wide selection of contact lenses and efficient customer service. Positive experiences often highlight prompt assistance in correcting orders and addressing prescription issues. However, concerns arise regarding hidden fees during checkout, shipping delays, and occasional inaccuracies in fulfilling prescriptions. While many customers express satisfaction with the overall service, the lack of transparency in pricing and the need for improved communication regarding order changes are common areas for improvement.
This summary is generated by AI, based on text from customer reviews
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Never difficult to navigate through and all my questions are answered before I even ask them will definitely recommend
I wasn't sure what to expect but it was a very smooth process. Easy to order, fast delivery and the contacts were exactly what they should be. Great experience.
Where the heck is my order at? Order *******583 hasnt even shipped yet! Only a label has been created.
I have had no issues. This was my second time ordering. The price was different in the cart than the first time so I just initiated a chat session and the person took care of it immediately. Was delivered within a day or two. I'll continue to order.
The process was easy but it took over a week for delivery. The pricing is only a little better than other companies.
Was nervous to order but so glad i did for the price! Came much quicker than what i expected! Now i can definitely see. I will order again for sure because the prices you cant beat.
Customer service is AH-mazing! Always willing to help as well as friendly. I will always be a loyal customer with Lens.com
Thank you!
I shopped around before ordering my contact lenses and found that lens.com was the best deal for the same product by at least $50! They had good Better Business Reviews so I took a chance and ordered. I got my lenses in about a week. Everything is in great shape and I'm a satisfied customer. I've already told others to try them and I would definitely order here again.
Simple process. Good prices. Did not like the added processing fee, it initially misrepresents total actual cost when deal shopping.
When I had difficulty submitting my prescription on line I called customer service and they were very patient and accomodating. Finally got my script to them and transaction was completed within minutes and my lenses were shipped next day. Saved me over $100!
I price checked approx 5 other places before ordering with Lens.com and they were the best deal. Super easy to order from and my lenses were in my mailbox in just a couple of days.
I would suggest faster delievery insentive for shipping. Ordered last wednesday and i will not get it until the following friday over 7 days. I was trying to save money and order my contacts through Lens.com. Which I am glad I did. Normally through other vendors that I have ordered through I received within 4 days.
Howver my review for Lens.com and the price was awsome. I would order again hopfully with a faster delivery service.
The order was easy. Sent script and they got back to me the same day. Item was shipped and arrived as promised. Lowest prices I've seen so far. Would order from them next time I need lenses. Thank you!
Only gripe? You shouldnt ask for reviews till you are sure the product has been delivered. This replaces my first review (where my lenses had not yet arrived). They got here yesterday and everything was great.
I had to find a new place for ordering contact lenses since my other place shut down. Unlike other places, I found that contact lenses here still cost the same or slightly less overall price than my previous place despite shipping fees and processing fees. The final price is what one must compare. There is no real such thing as free shipping. Everything costs money somehow. Also, I only order two boxes of lenses a year instead of four. This company allows that in their pricing.
Very easy to order and best prices ive seen!. Love that I can snap a photo of my prescription and shipping was quick.
Doesn't send what was ordered. They send an email with the right order then sent something else. I sent the whole order back. Not happy with them and I will always order somewhere else.
These people are amazing! Their prices are nearly half the cost of contacts anywhere else, and they literally arrived on my doorstep two days after I ordered them. Absolutely amazing company, I'll never buy contacts anywhere else again!
I was very pleased with the entire ordering process and delivery was within 5 days. The contacts were correct as ordered. I would definitely recommend this web site to anyone.
Awesome price, fast, convenient, and hassle-free! Everything went well. I will definitely be purchasing again.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members