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Lens.com

Overview

Lens.com has a rating of 4.4 stars from 3,559 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Lens.com most frequently mention customer service, fast delivery and contact lenses. Lens.com ranks 3rd among Contact Lenses sites.

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59,824 reviews
How would you rate Lens.com?
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Texas
1 review
0 helpful votes
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Fast delivery, and low prices
January 29, 2025

Only needed 1 box and the price to get it was the lowest best price I could find. The standard shipping was faster than expected.

Date of experience: January 29, 2025
Florida
1 review
0 helpful votes
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Rep had to call to get revised prescription and was very friendly, helpful and patient. Made the self happen

Date of experience: April 5, 2025
Massachusetts
1 review
0 helpful votes
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Order Tracking
February 5, 2025

Couldn't find a tracking for my order. Had an order number and email notification but no mail tracking. Was y sure when it was coming.

Date of experience: February 5, 2025
Pennsylvania
1 review
0 helpful votes
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Shipping
February 19, 2025

I'm satisfied with lens.com other than they don't automatically provide the shipping track number unless you ask for it and then even sometimes all you get is " your order has shipped " email

Date of experience: February 19, 2025
Canada
1 review
0 helpful votes
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Great
April 11, 2025

Great. Easy and efficient with the corrections order. Other than having a 50 character minimum in this box.

Date of experience: April 11, 2025
New York
1 review
0 helpful votes
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It was a great experience
January 21, 2025

A person I dealt with on the phone was helpful. I made the experience of ordering the lenses, simple and easy from start to finish.

Date of experience: January 21, 2025
Michigan
1 review
0 helpful votes
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Easy and fast!
March 30, 2025

Easy process and saved some money! Will not buy lenses at my appointments any longer. This is the way to go.

Date of experience: March 14, 2025
California
1 review
0 helpful votes
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The quickest and easiest way to see clearer!
April 23, 2025

It was quick and easy! I uploaded the Rx, clicked a few buttons and BOOM! The contacts were here within a week with the lowest prices anywhere.

Date of experience: April 23, 2025
New Jersey
1 review
0 helpful votes
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Quick and easy
April 2, 2025

Great experience. I have been using lens. Com for a few years now and it's always a good experience.

Date of experience: April 2, 2025
New Hampshire
1 review
0 helpful votes
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Pricing
February 1, 2025

I appreciate Lens.com's competitive pricing; however, I wish you would list your processing fees before the final invoice. I had no idea what was the extra charge and had to call customer service for an explanation. It felt like it was a bait and switch scheme.

Date of experience: February 1, 2025
Arizona
1 review
0 helpful votes
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Good price
March 25, 2025

Price was good but was a different name of contacts than I ordered but with further research appears to be the same

Date of experience: March 25, 2025
California
1 review
0 helpful votes
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Excellent service
March 23, 2025

Received contact lens shortly after ordering them. The ease of reorder on the website is outstanding.

Date of experience: March 23, 2025
Texas
1 review
0 helpful votes
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Always a good experience
January 2, 2025

Ordering from Lens.com has always been a good experience. It's simple, easy and if something goes wrong they always call to follow up.

Date of experience: January 2, 2025
California
1 review
0 helpful votes
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Fast service
April 4, 2025

My experience went great with ordering contacts from Lens. Com. Beat prices and fast shipping. Thank you so much

Date of experience: April 4, 2025
California
1 review
0 helpful votes
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Rebate receipt time is too long (12 weeks)
April 1, 2025

Rebate receipt time is too long (12 weeks). I do not understand why I need to wait so long to receive the $75 rebate.

Date of experience: April 1, 2025
Iowa
1 review
0 helpful votes
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Hidden "fees*
April 21, 2025

Hidden fees aren't even listed on your receipt. You just get a total nearly $30 higher than the quoted price.

Date of experience: April 21, 2025
Wyoming
1 review
0 helpful votes
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Contact - replacments
January 22, 2025

So far I am waiting to reorder the order, the order came back being the wrong prescription, so I sent it back a d now waiting again

Date of experience: January 22, 2025
Maine
1 review
0 helpful votes
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Prompt, affordable and a quality product
January 1, 2025

Very prompt fulfillment of my order. Right product at an affordable price. I have been ordering for several years and there has never been a problem.

Date of experience: January 1, 2025
Texas
1 review
0 helpful votes
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Great customer service
February 9, 2025
Updated review

Contacts didnt fit the first time….lens.com stood behind the service and made them againa dn they fit perfectly! Thank you!

Date of experience: February 9, 2025

Good purchase when needed
December 30, 2024
Previous review

Hard to find hard lenses today. Glad Lens.com still supplies them. Was a little disappointed the prices and no discounts on the order or free shipping. Lens case is nice thou.

Date of experience: December 30, 2024
Illinois
1 review
0 helpful votes
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Stay Away
March 22, 2025

You are bait and switchers. Low initial enticing price, then super-high processing fee and taxes. No honesty or transparency; you are totally deceptive.

Date of experience: March 4, 2025