Lens.com has a rating of 4.4 stars from 3,559 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Lens.com most frequently mention customer service, fast delivery and contact lenses. Lens.com ranks 3rd among Contact Lenses sites.
Only needed 1 box and the price to get it was the lowest best price I could find. The standard shipping was faster than expected.
Rep had to call to get revised prescription and was very friendly, helpful and patient. Made the self happen
Couldn't find a tracking for my order. Had an order number and email notification but no mail tracking. Was y sure when it was coming.
I'm satisfied with lens.com other than they don't automatically provide the shipping track number unless you ask for it and then even sometimes all you get is " your order has shipped " email
A person I dealt with on the phone was helpful. I made the experience of ordering the lenses, simple and easy from start to finish.
Easy process and saved some money! Will not buy lenses at my appointments any longer. This is the way to go.
It was quick and easy! I uploaded the Rx, clicked a few buttons and BOOM! The contacts were here within a week with the lowest prices anywhere.
Great experience. I have been using lens. Com for a few years now and it's always a good experience.
I appreciate Lens.com's competitive pricing; however, I wish you would list your processing fees before the final invoice. I had no idea what was the extra charge and had to call customer service for an explanation. It felt like it was a bait and switch scheme.
Price was good but was a different name of contacts than I ordered but with further research appears to be the same
Received contact lens shortly after ordering them. The ease of reorder on the website is outstanding.
Ordering from Lens.com has always been a good experience. It's simple, easy and if something goes wrong they always call to follow up.
My experience went great with ordering contacts from Lens. Com. Beat prices and fast shipping. Thank you so much
Rebate receipt time is too long (12 weeks). I do not understand why I need to wait so long to receive the $75 rebate.
Hidden fees aren't even listed on your receipt. You just get a total nearly $30 higher than the quoted price.
So far I am waiting to reorder the order, the order came back being the wrong prescription, so I sent it back a d now waiting again
Very prompt fulfillment of my order. Right product at an affordable price. I have been ordering for several years and there has never been a problem.
Contacts didnt fit the first time….lens.com stood behind the service and made them againa dn they fit perfectly! Thank you!
Hard to find hard lenses today. Glad Lens.com still supplies them. Was a little disappointed the prices and no discounts on the order or free shipping. Lens case is nice thou.
You are bait and switchers. Low initial enticing price, then super-high processing fee and taxes. No honesty or transparency; you are totally deceptive.
Answer: I am in the same boat. I have not received my rebate and filled out all the paperwork correctly. My order was 9/16/2021. They have not offered any assistance to help. I have reached out multiple times. They over charge with processing fees and then with the offer of a rebate... which is not easy to follow the directions. Yout have to fill out rebate form which is not available for 30 days and has to be filled out 60 days from purchase. Then 4 months later they will not send the rebate with an the response is to wait it will come... I have been hearing for 2 months.
Answer: Apparently and unfortunately yes. Will not be using lens.com again as well due to this
Answer: Isabel, I'd be happy to answer that for you. Yes, the contacts are legit. We sale the same lenses that you would receive from the eye care profesisonal. If you need any assistance placing an order please contact us at 18005367266. Thank you, Helen Manager Lens.com.