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Lens.com

Overview

Lens.com has a rating of 4.4 stars from 3,561 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Lens.com most frequently mention customer service, fast delivery and contact lenses. Lens.com ranks 3rd among Contact Lenses sites.

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59,824 reviews
How would you rate Lens.com?
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Illinois
1 review
0 helpful votes
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Stay Away
March 22, 2025

You are bait and switchers. Low initial enticing price, then super-high processing fee and taxes. No honesty or transparency; you are totally deceptive.

Date of experience: March 4, 2025
Pennsylvania
1 review
0 helpful votes
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Experience was fine and price was lower than one of the other contact lens ordering sites.
However, the price that is listed while shopping is NOT the same as when checking out. When I got to the check out page, my total jumped up by over $30 and there was no price next to what I ordered. So strange.
Talked to a rep via chat and was informed that there were fees attached but again, that is not listed while shopping. Why hide that? Be more transparent with pricing to your customers!

Date of experience: November 20, 2024
Pennsylvania
1 review
0 helpful votes
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Excellent service
March 19, 2025

The website makes it super easy to order your contacts, especially if you ordered before. I got my contacts sooner than I expected!

Date of experience: March 19, 2025
New York
1 review
0 helpful votes
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Too expensive
February 8, 2025

Too expensive plus I don't want to enter the description and I am forced because I keep getting email.

Date of experience: February 8, 2025
District of Columbia
1 review
0 helpful votes
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Problem
January 3, 2025

Did not accept a scan of my script, had to wait until we could reach doctor's office to get another script which took several days.

Date of experience: January 3, 2025
California
1 review
0 helpful votes
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OK
February 7, 2025

Took a little too long. Not sure about one of the contacts, scratchy and not as good as my old one. Likely my drs fault. Sorry, if you people don't want the truth, you shouldn't pester a buyer for a review. Tired of getting these.

Date of experience: February 7, 2025
Texas
1 review
0 helpful votes
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Great experience
February 15, 2025

I have looked at lots of different contact websites. This one is the cheapest and easiest way to buy contact lenses. They also make it very easy to get a new Rx if yours has expired.

Date of experience: February 15, 2025
Texas
1 review
0 helpful votes
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Easy and expedited service
March 19, 2025

I placed my order and received my shipment in a timely manner. Prices were pretty compeptive as well.

Date of experience: March 19, 2025
New York
1 review
0 helpful votes
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Easy!
December 9, 2024

With rx in hand from my doctor, ordering was quick, easy, and a lot cheaper than having the eye doctor ordering them :) I will use again, if the need should arise.

Date of experience: December 9, 2024
California
1 review
0 helpful votes
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Lenses arrived quickly and work great!
January 28, 2025

Ordering was easy and uploading the prescription was also easy. I was notified that the order had processed and when it shipped. Easy peasy!

Date of experience: January 28, 2025
Illinois
1 review
0 helpful votes
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I like Lens.com
January 1, 2025

I really enjoy this service and the customer service is great. I've never had an issue with Lens.com

Date of experience: January 1, 2025
Illinois
1 review
0 helpful votes
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Vacation mishap!
February 18, 2025

Accidentally only packed lens for one eye so had to express ship a box of lenses for my other eye. Lens.com were very helpful and I got my delivery when expected. Saved my vacation!

Date of experience: February 18, 2025
Nebraska
1 review
0 helpful votes
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Contacts
March 24, 2025

The ease of finding my contacts, uploading my prescription, and checkout. They don't trick you with the exorbitant processing fee the others add on.

Date of experience: March 24, 2025
Texas
1 review
0 helpful votes
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Easy to get lens.
February 4, 2025

It was simple. I had ordered before so it was all on file. But when I ordered the first time it was simple, step by step directions. You need your prescription and name of contacts. Then choose how many you want to order.
There was also a $75 mail-in rebate. That was a pain.

Date of experience: February 4, 2025
Massachusetts
1 review
0 helpful votes
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Re-ordering was a breeze
January 12, 2025

Customer service is friendly, helpful and efficient. I re-ordered in quick fashion and was pleased with how easy it was.

Date of experience: January 12, 2025
Washington
1 review
0 helpful votes
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My order experience
January 11, 2025

My order was shipped correctly and in a timely manner, l have been using lens.com for a few years and been satisfied with their service.

Date of experience: January 11, 2025
South Carolina
1 review
0 helpful votes
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2nd order disappointment
March 7, 2025

The first time I ordered from Lens. Com my price was very reasonable. The 2nd time the price jumped significantly.

Date of experience: February 17, 2025
District of Columbia
1 review
0 helpful votes
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Top quality for value price
March 1, 2025

This is the first time I have ordered contact lenses online and I will return to lens.com over and over again. My RGP lenses are perfect and the price can't be beat!

Date of experience: March 1, 2025
Florida
1 review
0 helpful votes
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I can see clearly
January 15, 2025

Great experience, and exceptional delivery. The package was delivered well before the delivery date. The website makes ordering easy.

Date of experience: January 15, 2025
South Dakota
1 review
0 helpful votes
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Convenient quick and affordable
December 21, 2024

Takes only a few minutes to upload prescription and order contacts. Received timely communication and contacts a week earlier than originally thought. Is affordable and cheaper than dr office.

Date of experience: December 21, 2024