About the Business
Our mission and passion, since 1995, is to provide you with the best way to buy contact lenses - better than your eye doctor, better than big box, better than other websites. We think you’re looking for the best prices on brand name contact lenses supported by hassle-free business practices. We’ve grown and invested over the years to ensure we can meet your needs. Everyone on the team is dedicated to one thing only, your satisfaction with our service. Give us a try, you’ll be glad you did!
Lens.com Reviews Summary
The company has garnered a reputation for competitive pricing and a user-friendly ordering process, with many customers appreciating the wide selection of contact lenses and efficient customer service. Positive experiences often highlight prompt assistance in correcting orders and addressing prescription issues. However, concerns arise regarding hidden fees during checkout, shipping delays, and occasional inaccuracies in fulfilling prescriptions. While many customers express satisfaction with the overall service, the lack of transparency in pricing and the need for improved communication regarding order changes are common areas for improvement.
This summary is generated by AI, based on text from customer reviews
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Easy ordering, fast shipping, overall good experience. The only negative I have is the delay on the availability of the rebate. Still waiting for my rebate form to be ready to print and mail in. Other than that, no problems.
Very satisfied. Very speedy and affordable.
They made it easy to understand what needed to be done to get your perception filled without being difficult.
Quick delivery and good customer service and communication
Website easy to use, good prices and came in mail quickly
The process of ordering was easy and the lenses got here on time. Thank you.
This is the cheapest I could fine my pure hazel contacts. After verifying my prescription which is now on file I received my contact within a few days. I was skeptical at first but I'm so glad I went with this company! Nothing but good things to say about them
I have sent twice of the rebate forms, they claimed they never received. I have all the proofs and chat transcript. And now they are saying rebates are expired. Lol. No clause are stated about the expiration of rebate when I made the purchase. The company does owe me $160. I am seriously thinking to issue legal letter by my attorney. I have also offered them to just give me credits so I don't have to send the forms again. They rejected. What a joke of this company. They thank me of giving them business. Well, don't thank me, because the money you get from me will gonna pay for the legal cost.
Very happy with the service I got when ordering my contacts. Ordering was very easy and received the contacts fast.
I sent a rebate with barcodes two week before my rebate expiration date. The rebate center didn't get my letter. I chatted and got the info that Lens.com has no way to fix it. I lost $100. It looks unfair.
Best rates... great contacts... never a problem,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
It was so easy to reorder. I appreciate the email reminders.
They have best service & good customer svc. It was the first time ordering lens through web but very satisfied! I will keep ordering here.
Price are great with the promised rebate, but they are obviously counting on you not getting it. First you have to "remember" to wait 14 days after shipping to print the rebate form. Then if you do you have to mail in the physical proof of purchase barcodes from the end of the box. Of course you received your contacts 10 days earlier and already threw away the outer box the contacts came in, but that is were the proof of purchase is... sorry you can't have your rebate you don' t meet the required conditions. Bottom line compare prices without the rebate to make your decision, then if you do manage to jump through all the hoops that's a bonus... but don't count on it.
The process was easy and fast delivery of my lens.
Awesome service! They gave me my contacts even when my prescription was expired and I really needed them because I had run out of contacts.
I ordered my contact lenses in September and while the contacts were received in a timely manner, no $150.00 rebate! I applied for the rebate on 9/23/21 and I am still waiting. It has been four and a half months. Apparently it has now been loaded onto the card but not mailed. They say there is a 6 week plus delay in processing rebates because of covid. No excuse for such a delay. Covid has been here for some time and one needs to adapt to provide better customer service. I'm almost ready to reorder and it won't be with Lens.com.
Got my new lenses they are great always consistent quality
Ease and Pricing, delivered in a few short days. Convenience
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members