About the Business
Our mission and passion, since 1995, is to provide you with the best way to buy contact lenses - better than your eye doctor, better than big box, better than other websites. We think you’re looking for the best prices on brand name contact lenses supported by hassle-free business practices. We’ve grown and invested over the years to ensure we can meet your needs. Everyone on the team is dedicated to one thing only, your satisfaction with our service. Give us a try, you’ll be glad you did!
Lens.com Reviews Summary
The company has garnered a reputation for competitive pricing and a user-friendly ordering process, with many customers appreciating the wide selection of contact lenses and efficient customer service. Positive experiences often highlight prompt assistance in correcting orders and addressing prescription issues. However, concerns arise regarding hidden fees during checkout, shipping delays, and occasional inaccuracies in fulfilling prescriptions. While many customers express satisfaction with the overall service, the lack of transparency in pricing and the need for improved communication regarding order changes are common areas for improvement.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Price is high and I don't need 90 days at a time, but that is the minimum I can order. Would prefer a 30 day option.
The process of ordering the lenses was very easy. Lenses arrived before I thought they would. I'm very satisfied with the experience.
Received order on time. Currently waiting on the rebate form to complete.
When my eyecare provider didn't approve my prescription lens.com made it easy for me to upload my hard copy of my prescription so that I could proceed with my order. Excellent service.
I am not sure why you have the rebate process. Things take way too long and my guess is that you hope people will forget to submit for rebates which is why you can submit right away. Also once submitted rebates take way too long to be received. I have two pending for many weeks now and of course everyone is blaming COVID for the delays. We not just give good prices and stop the rebates.
The website interface was easy to use and intuitive. The contacts arrived exacty as promised - both in quality and timing. I also found that these contacts were slightly more affordable than other places. Very happy custome from a quick and easy process.
I always order from lens.com. Great prices, and fast delivery. I've worked with customer service to change my delivery address after placing the order. They were super helpful and got everything squared away quickly.
I only purchased with them because they offered such a good rebate. I placed the order and assumed I'd receive instructions. They don't offer that and now my rebate has expired. What a waste. I would've gone with another company had I known it'd be like this.
The contacts I ordered were half the price of the same lenses at the optometrist. Thanks Lens.com!
It's always straightforward and quick delivery with my contact lenses! I've re-ordered now since I found Lens.com last year!
Had issues with the website not able to use my prescription
Fast and easy thanks for the discount too...
Quick and easy return! No issues were given to me!
Great service! First time experience. Will be back.
Ease and price love that i can order online and receive in the mail
EASY GREAT PRICE AND DELIVERY NO HASSLE
Quick and easy reorder option. Have used them for years
Great customer service. Will buy again.
Very easy to place order
Fantastic reorder service. Don't be surprised by the additional fees!
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members