About the Business
Our mission and passion, since 1995, is to provide you with the best way to buy contact lenses - better than your eye doctor, better than big box, better than other websites. We think you’re looking for the best prices on brand name contact lenses supported by hassle-free business practices. We’ve grown and invested over the years to ensure we can meet your needs. Everyone on the team is dedicated to one thing only, your satisfaction with our service. Give us a try, you’ll be glad you did!
Lens.com Reviews Summary
The company has garnered a reputation for competitive pricing and a user-friendly ordering process, with many customers appreciating the wide selection of contact lenses and efficient customer service. Positive experiences often highlight prompt assistance in correcting orders and addressing prescription issues. However, concerns arise regarding hidden fees during checkout, shipping delays, and occasional inaccuracies in fulfilling prescriptions. While many customers express satisfaction with the overall service, the lack of transparency in pricing and the need for improved communication regarding order changes are common areas for improvement.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
I ordered contact lenses from this company 2 times and on both orders never received rebate check after speaking to customer service on multiple occasions over a 6 week period they have told me it's on the way and to date have never received the rebate check
Order was early. But i always am happy with lens. Com they always for years been great.
Started out shaky, but once I finally got in contact with a representative that had clue what was happening with my order. She fixed everything quick and easily. COVID is over, please fix your telephone response issues. I mean it took me 4 days to reach a competent representative.
Try to order online. Kept defaulting to 2 boxes. This was a refill. No record of my doctor. Tried to order by phone 3 times. My charge card was denied by gateway! Final call to reorder and on hold for 45 minutes.
I am always pleased with both your product and the timeliness of their arrival. Great service and. Thank
Very easy and convenient. Very happy with the service and how fast I receive my order
Lens.com is a SCAM. Don't trust them. You NEVER get your REBATE. Don't wast your time.
Look at people who gave a good reviews. It's a FAKE. They are bots whit vegetables and fruits on their avatar. DON'T TRUST THEM!
Cheapest prices online! Easy ordering process. I will order from them from here on out.
They say rebate but it's been months and they keep saying covid is why they are slow to get rebate out to me. Not sure this company is reputable. Feel like I got scammed. I can say the contacts were correct. That's about all. $80 more than going through Dr but rebate would have saved money.
Super service, fast ship, was totally surprised that they sent me my new corrected lenses even before I returned the others. Thank you:)
I provided my px but was told Lens would contact my doctor to confirm. A later email again indicated the contact would be sent after they contacted my Doctor. Either my doctor was never contacted or lens didn't confirm the information I gave them with the information from my doctor cause I have the wrong contacts and have to wait until a supervisor approve an exchange.
I used there $120 rebate system to save $120.4 months later I still have not got it, They have an 8 step flow chart to tell you where you are in the process, My chart shows they have completed the 7th step over two months ago. Be aware, the have dragged my rebate along so I'm past the point where I can contest it on my Credit card. Very smart of them and a dirty trick.
I have had a good experience with Lens.com for over a year now but when I uploaded a new RX they sent me the wrong one and then I had to exchange the order. They handled it well and shipped out the correct RX right away. Hope it was just a fluke and doesn't happen again as everything else has been a positive experience.
So easy love the contacts! Lens is always quick and easy
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members