About the Business
Our mission and passion, since 1995, is to provide you with the best way to buy contact lenses - better than your eye doctor, better than big box, better than other websites. We think you’re looking for the best prices on brand name contact lenses supported by hassle-free business practices. We’ve grown and invested over the years to ensure we can meet your needs. Everyone on the team is dedicated to one thing only, your satisfaction with our service. Give us a try, you’ll be glad you did!
Lens.com Reviews Summary
The company has garnered a reputation for competitive pricing and a user-friendly ordering process, with many customers appreciating the wide selection of contact lenses and efficient customer service. Positive experiences often highlight prompt assistance in correcting orders and addressing prescription issues. However, concerns arise regarding hidden fees during checkout, shipping delays, and occasional inaccuracies in fulfilling prescriptions. While many customers express satisfaction with the overall service, the lack of transparency in pricing and the need for improved communication regarding order changes are common areas for improvement.
This summary is generated by AI, based on text from customer reviews
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The color was not what I thought it would be. Too much of my natural eye color showed through contacts.
I've been buying from you for years and I've always had a good experience with service and the products received
Just what I ordered. Easy site to use and quick delivery
I love the quality & quick delivery by Lens.com! I've been using them for a few years & so very happy!
Excellent experience. Shipping was faster than stated but still on the slow side, so make sure you order in advance.
I purchased contacts on 10/14/21 and have not yet received my rebate that they advertise 6-8 weeks. When I call they advise there is a delay but they can't provide any expectation of delivery and they will not credit me or provide a $100 worth of product. Rebate Scam!
Been waiting on my $150 rebates for 4 months. Just sitting on credit card company to send the card for past 2 months. Nobody can tell me why. They must hope you will forget the $150. This rebate is a scam! Stay away you will never get your rebate!
I have had a hard time so far since the first order was wrong but I'm hoping things go well this time. The price is great though.
A manager called me and fixed the problem so I'm very happy with the service.
Very easy to use and I am happy I could send actual Rx
I sent in a for a 200 dollar card rebate October of 2021 an dam still waiting late February 2020. They use every excuse in the book. There custome service is attrocious and they blame everything on the 2 year pandemic. They have a rebate tracker that says the funds have been put o the card but they never mail the card.
Always the best prices. Shipping is super quick. I never find better deals anywhere else for my prescription. I scour the internet for hours, believe me, you'll save lots of headache and time. Lens.com is the BEST!
Was pretty easy to order, and very affordable contact lens
Rebate process WAS good years ago, but now we get the sorry excuse of being backed up and postal delays. Waiting over 5 months now and still asked to}be patient"
Had topic lens on order for 20 days and only thing CS can do is read off a computer screen. So called supervisor didn't even know, think, or understand how to contact supplier who has delayed shipment. DON'T EVER TRUST THIS COMPANY WITH YOUR BUSINESS!
La plataforma para ordenar es fácil y la orden llega en tiempo razonable.
Great, fast, and simple! Received in timely manner, very simple ordering process.
I returned contacts to you about a year ago and was told the credit would go back on my credit card, yet it never did. For this reason alone I am ordering from you now, to make sure I don't just lose $127. I called several times to get this resolved, with no success
This is a new contact lens prescription for each eye. A replacement pair for my current set.
I requested that the lenses be TINTED, but they delivered CLEAR lenses. This will make them difficult to handle.
I ordered contact lenses from this company 2 times and on both orders never received rebate check after speaking to customer service on multiple occasions over a 6 week period they have told me it's on the way and to date have never received the rebate check
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members