About the Business
Our mission and passion, since 1995, is to provide you with the best way to buy contact lenses - better than your eye doctor, better than big box, better than other websites. We think you’re looking for the best prices on brand name contact lenses supported by hassle-free business practices. We’ve grown and invested over the years to ensure we can meet your needs. Everyone on the team is dedicated to one thing only, your satisfaction with our service. Give us a try, you’ll be glad you did!
Lens.com Reviews Summary
The company has garnered a reputation for competitive pricing and a user-friendly ordering process, with many customers appreciating the wide selection of contact lenses and efficient customer service. Positive experiences often highlight prompt assistance in correcting orders and addressing prescription issues. However, concerns arise regarding hidden fees during checkout, shipping delays, and occasional inaccuracies in fulfilling prescriptions. While many customers express satisfaction with the overall service, the lack of transparency in pricing and the need for improved communication regarding order changes are common areas for improvement.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
I ordered my contact lenses in September and while the contacts were received in a timely manner, no $150.00 rebate! I applied for the rebate on 9/23/21 and I am still waiting. It has been four and a half months. Apparently it has now been loaded onto the card but not mailed. They say there is a 6 week plus delay in processing rebates because of covid. No excuse for such a delay. Covid has been here for some time and one needs to adapt to provide better customer service. I'm almost ready to reorder and it won't be with Lens.com.
Got my new lenses they are great always consistent quality
Ease and Pricing, delivered in a few short days. Convenience
Hi, disappointed in the rebate. I thought you would just mail me one. I didn't know I had to go through a bunch of extra hoops. I've ordered a couple times from you now and I did see that you're supposed to a rebate slip so one of them had already expired. Thank you
I have used lens. Com for myself and my family members, we all have been very satisfied with this company, never had a problem,, as long as they in business? We always be their customers
This was my first order from Lens Crafters. I received the product in a timely fashion and at a better price than what the eye doctor would have charged.
Received my order quick. Overall great experience.
Correct product, timely at good price. Still trying to figure out how to proceed with getting the rebate.
Best price and fast shipping. I only by my contacts here.
This is the 2nd time ive ordered. The first time the prescription was correct, this time the boxes are labeled correctly but i havent used any of the box yet.
Smooth process- received earlier than expected! I would recommend to anyone who wears contacts!
Exactly what I ordered, I would order again, thank you.
My order was pretty efficient much better than the eye doctor wait time
Would be beneficial provide a tracking number for the items you send
I got my prescription verified quickly, the same day I placed my order, and it shipped quickly as well.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members