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From the business
Our mission and passion, since 1995, is to provide you with the best way to buy contact lenses - better than your eye doctor, better than big box, better than other websites. We think you’re looking for the best prices on brand name contact lenses supported by hassle-free business practices. We’ve grown and invested over the years to ensure we can meet your needs. Everyone on the team is dedicated to one thing only, your satisfaction with our service. Give us a try, you’ll be glad you did!
Lens.com Reviews Summary
The company has garnered a reputation for competitive pricing and a user-friendly ordering process, with many customers appreciating the wide selection of contact lenses and efficient customer service. Positive experiences often highlight prompt assistance in correcting orders and addressing prescription issues. However, concerns arise regarding hidden fees during checkout, shipping delays, and occasional inaccuracies in fulfilling prescriptions. While many customers express satisfaction with the overall service, the lack of transparency in pricing and the need for improved communication regarding order changes are common areas for improvement.
This summary is generated by AI, based on text from customer reviews
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First I was sent the wrong RX so I had to return them. Then I received an email stating the new contacts were on the way but the email listed the wrong RX again. So I was on the phone again for 30 minutes. But it turns out that they sent me the correct RX. A hassle but I did get what I needed
Since I called to straighten out my account, there were FAR too many emails saying that I did not do the right thing and more info was needed. Very time consuming, since I had already TALKED to a PERSON and we had cleared it all up before the order was even placed.
Got them really fast like two days after I ordered them
Excellent, fast service, recommended! Super fast shipping
Very quick delivery. It's quite pleased. Thank you
Easy breezy way to order contacts and I received them quickly. Saved money on top of the line multifocal contacts.
Was told a month ago, four months following $200 purchase that our rebate was in the mail. We never received, so called back a month later in March. The hold time SO FAR on the phone is now 1 hour and 20 minutes and the online support answered after 5 minutes... so I guess they have people on computers but not on phones... ok, wonder how that makes any sense. Guessing all the phone operators are there to take orders, but not answer questions about rebates... lol what a joke. Suggest you look elsewhere in an online co for contacts. At this point they should owe me interest on my $100 for the last 5 months! Haha Watch for the bait and switch in prices based on rebates, and just go with another company...
My order was shipped quickly and efficiently. I am very satisfied.
This is my first time ordering from this place and I am so impressed I used to order contacts to another company for about 3-4 years until I came about this site online I was skeptical at first, but my order was $30 cheaper than I normally pay plus it came in 2 days and they told me 3 to 7 days unreal I give this place an A+++... I will keep on ordering throughout this company forever and the customer service is very nice and they work right with you and help you and guide you throughout ordering... I definitely will recommend this company to a friend or family member...
Shopping and receiving order has always been great. I am waiting on 3 rebates right now though. 2 are from orders in November.
Always easy tp order and service is always great!
Everything was smooth with this order and it came quicker than expected with delivery! Also, I saved myself quite a bit of money!
I was very happy with the convenience of buying online. The lens arrived quicker than expected! Thanks
Easy to order, fast delivery. Appreciate the reminder email that my rx was about to expire.
There was a few added of $10 to my order I did not authorize I was told it could not be refunded to my account. I will not order again because of this. I do not think this was right.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members